Billing Specialist

Revel Systems, UAB

Подробности
Основная информация
Компания

Position Summary

The Billing Specialist is responsible to ensure all customers' phone calls, open invoices, address, payment or any billing related issues are answered in a timely fashion. Fostering effective working relationships with external customers as well as internal partners including Client relations, Accounts receivable, and Operations, is the key for this role.

Essential Duties and Responsibilities:

Answer incoming calls and tickets related to billing/ hosting invoices and their payments
Help customers update payment info and customer info per client request
Assist with CC, ACH, GoCardless payment
Monitor customer account details for non-payment and collect missing payments
Work closely with functional management, client relations, accounts receivable, and Operations to identify and resolve billing issues
Provide document requests by clients and internal departments (open invoices, credit memos, contracts, refund receipts, etc.)

Requirements:

Customer service/contact centre experience
Fluent written/spoken English
Intermediate Excel skills
Ability and willingness to work late evening/night shifts
Strong communication skills
Attention to detail, analytical skills, ability to multitask
Billing or accounts receivable experience is a plus
Experience managing high volume of data, customers, transactions is a plus

Why Revel?

Career Growth: Join a dynamic company where 40% of our employees changed roles in 2023. We're committed to helping you advance in your career.
Health and Well-being: We offer comprehensive health benefits, including employee health insurance, accident insurance, and mental health support.
Learning and Development: Invest in your future with our internal learning and development programs. Access a free Udemy license for online training to help you continuously improve.
Referral Program: Bring talent to our team, and we'll reward you for it through our employee referral program.
Rewards & Recognition: We value our top performers. The best team members receive rewards through our G. E. M. and Awardco rewards programs.
Office Perks: Enjoy a vibrant workplace with snacks, treats, and office lunches twice a week. Our dog-friendly office creates a welcoming environment for pet lovers.
Profit Sharing: Share in our success with our Profit Sharing Plan (based on eligibility).
Night Shift Transportation: We offer taxi services for employees starting or ending shifts during night hours within Vilnius city area.

Брутто-зарплата в месяцБрутто/мес. € 1784 - 2055

Дополнительная информация: Plus pay for night hours (+30-40% of your salary)

Место работы

Литва

Тип работы

Полный рабочий день со сменами

Языки

Английский

Контактное лицо
Elžbieta Karaliūtė

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revels streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

Вебсайт компании: https://revel.engineering/