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Do you want to make the world a better place to live? Do you want to play a crucial role in preventing our customers from fraud? Are you starting your career or considering the opportunity of changing your career path and would like to work in an effective and stable organisation that cares about employees?
Join our Card Fraud Investigation Team in the Fraud Management Department. Our team consists of 13 friendly members of different seniorities. You will be responsible for various tasks that enable us to increase our card fraud detection and prevention capabilities. In addition, you will work closely with our card fraud analytics team, sharing valuable information on emerging fraud scenarios.
*Depending on your experience, you may be offered a different seniority level.
You will:
- Investigate card fraud alerts and card fraud disputes
- Communicate with different departments and teams within Danske Bank
- Work on process improvement
- Supervise workflow according to deadlines
About you:
- Previous operational work experience (in an operations center or banking/administrative field)
- Methodical mindset
- Upper-Intermediate English skills
- High level of quality and efficiency
- Problem-solving, openness to new ideas, and decision-making skills
- Ability to learn quickly and adapt to process changes
- Higher education
- Previous work experience working with card fraud would be considered a pro
We offer
Monthly salary range from 1320 EUR to 1980 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Health insurance from the first day of employment
- Free parking & charging ports - cars, bicycles, e-scooters
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Gelmina Cibulskaite
+370 626 92196
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.