Customer Service Representative (French Speaker)

DexCom Lithuania, UAB

Details
Highlights
Company

We invite you to become a part of a fast-growing, purpose-driven team in our newly established business center in Vilnius!

Summary:

As a Customer Service Representative you will interact with patients, parents, and caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives positively and productively. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient or healthcare professional, assisting with product order-related inquiries, as well as post purchase support. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient or healthcare professional, assisting with product order-related inquiries, as well as post purchase support.

About the Role:

Responds to emails on time; documenting all correspondence in the company's CRM
Depending on a business need and capacity availability, supports multiple lines of business that are in line with strategic company priorities
Guides Dexcom Customers/Patients about product offerings and e-commerce platform usage
Utilizes Salesforce / Genesys for incoming workload handling
Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients
Performs other duties and assignments as required by the department.

About you:

Strong verbal and written communication skills.
Strong ability to collaborate and drive results.
Problem-solving skills by working independently and in collaboration with other teams.
Customer focus and empathy, ability to listen and assist patients with their inquiries.
1-2 years of experience in the Operations/Customer Support area.
Fluent in English and French.
Knowledge of Microsoft Word, Excel, Outlook.
Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.

We offer:

Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
5 additional vacation days.
Health, Life and Accident insurance.
Health and Wellness programs.
Private Pension plan.
Access to the best-in-class training and development programs.
Team buildings and events.
Competitive salary and additional bonuses.

Sounds like you? Apply!

Monthly gross salaryGross/mo € 1643 - 1933

Additional information: Final offer will depend on your qualifications, competencies, and professional experience.

Location

Lithuania

Remote work opportunity

Time of work

Full-time
Flexible schedule

Languages

English
French

Contact person
Kotryna Strašinskaitė

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the companys inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius!

Company website: http://dexcom.com