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Join our team and become an expert in bank products and provide support and solutions for colleagues across Scandinavian countries.
Here at Global Service Desk, we help colleagues of Danske Bank across Nordic countries. Our colleagues are our customers – this is our point of view. We provide business support with a focus on daily banking by identifying the issue, finding a solution, and communicating it to the affected colleague. We provide support in Danish and English languages.
This opportunity should catch your attention if you are passionate about helping people and have strong problem-solving skills. You will learn about banking products, business systems as we offer training for new joiners and work in a multi-cultural environment supporting colleagues across Nordic countries. We work in a hybrid work set-up – working both from the office and home.
*Please note that the salary ranges stated in this job ad include both the monthly base salary for the role (1160–1740 Eur) and a language allowance, contingent on proficiency in Danish. The specific base salary will be outlined in your employment contract, and the language allowance amount is determined by our internal business procedures.
You will:
- Provide Business support and resolution of all types of incidents and requests reported to the Business Support team from a global customer base
- Drive the increase of the number of calls resolved at the first point of contact by sharing information, updating existing knowledge, and writing new knowledge documentation
- Monitor all internal and inbound communication channels for any events that indicated a threat to Business Support service standards and take appropriate steps to mitigate across all teams
- Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a speedy resolution of incidents and requests that cannot be resolved at 1st line
- Create and update procedures/checklists as well as support documentation
About you:
- Danish (B2) language skills (written and spoken)
- Strong motivation to learn and work in an Advisers role
- Service-oriented mind-set and strong problem-solving skills
- Ability to work with various work situations
- Willingness to assist and support your colleagues in a daily work
- Preference to work within a team as opposed to working alone
- Upper-intermediate English skills
We offer
Monthly salary range from 1417.80 EUR to 2771.20 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Health insurance from the first day of employment
- Free parking & charging ports - cars, bicycles, e-scooters
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Junior Business System Support Analyst (+Danish language bonus allowance)
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.