Head Of Loyalty Department

Kesko Senukai Lithuania, UAB

Details
Highlights
Company

Key Responsibilities:

Develop and implement a comprehensive Pan-Baltic loyalty program strategy that aligns with the company's objectives and customer expectations.
Utilize data analysis techniques to segment our customer base and gain insights into customer behavior, preferences, and purchasing patterns.
Identify and prioritize high-value customer segments and create strategies to engage and retain these customers effectively.
Develop and oversee retention initiatives, including personalized marketing campaigns, rewards programs, and customer feedback mechanisms.
Secure that loyalty program is integrated in the commercial activity plan and loyalty offering is effectively communicated to customers in all channels.
Plan and execute direct marketing campaigns across various channels to engage customers and drive repeat purchases in cooperation with offline and online marketing teams.
Lead and mentor a loyalty team, providing guidance, setting targets, and fostering a collaborative work environment.
Set up, monitor and analyze the key performance indicators, share progress and propose improvements to the stakeholders.
Collaborate with other departments across the group, including marketing, sales, and product.

Qualifications:

Bachelor's degree in Marketing, Business or a related field.
Proven experience in loyalty program management, customer retention, or a related role within the retail industry.
Proficiency in data analysis and customer segmentation tools and techniques with the ability to derive actionable insights from customer data.
Leadership and team management skills.
Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
Creative thinking and problem-solving abilities.
Results-driven mindset with a track record of achieving and exceeding loyalty program goals.

Company offers:

Interesting and responsible work in a market leading company;
Continuous training, development and career opportunities;
Friendly, responsive, professional team, which is the key to our success;
All the necessary work equipment;
Possibility to shop in Kesko Senukai stores at the discounted rates;
Supplementary health insurance.

Monthly gross salaryGross/mo € 4000 - 5000

Additional information: The exact salary depends on the candidate's experience and competences.

Location

Lithuania

Time of work

Full-time

Contact person
HR partneris HR partneris

UAB Kesko Senukai Lithuania ne tik Lietuvoje, bet ir kitose Baltijos šalyse pirmaujanti kompanija, užsiimanti mažmenine ir didmenine prekyba.

Daugiau nei 25 metus gyvuojančioje, visuose didžiuosiuose Lietuvos miestuose veikiančioje įmonėje dirba daugiau nei 3000 profesionalų, siūlančių platų statybos, remonto ir buities prekių pasirinkimą.

Kviečiame prisijungti prie šiuolaikiškos, patikimos ir stabilios tarptautinės kompanijos.

Kandidatuodamas į šią darbo vietą, sutinkate, kad UAB Kesko Senukai Lithuania (įmonės kodas 234376520, adresas: Islandijos pl. 32 B, Kaunas, el. pašto adresas: info@keskosenukai.lt) gaus ir tvarkys Jūsų vardą, pavardę, telefono nr., el. pašto adresą bei kitus šiame portale esančioje anketoje ar atskirai per šį portalą pateiktame gyvenimo aprašyme Jūsų pateiktus asmens duomenis dalyvavimo konkurse (atrankoje) laisvai darbo vietai užimti tikslu. Daugiau informacijos apie Jūsų duomenų tvarkymą pateikiama internetiniu adresu: https://www.keskosenukai.com/assets/Uploads/Policy/Privatumo-politika-LT-EN.pdf

Company website: http://www.keskosenukai.com