700

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Inside Operations Representative
Dexcom
Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the companys inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific.
Summary:
As an Inside Operations Representative, you will interact with patients, parents, and caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives positively and productively. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient or healthcare professional, assisting with product order-related inquiries, as well as postpurchase support. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient or healthcare professional, assisting with product order-related inquiries, as well as postpurchase support.
About the Role:
- Responds to emails on time; documenting all correspondence in the company's CRM
- Depending on a business need and capacity availability, supports multiple lines of business that are in line with strategic Companys priorities
- Guides Dexcom Customers/Patients about product offerings and e-commerce platform usage
- Utilizes Salesforce / Genesys for incoming workload handling
- Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients
- Performs other duties and assignments as required by the department.
About you:
- Strong verbal and written communication skills.
- Fluent in English and second language French, Italian or German is a must.
- Strong ability to collaborate and drive results.
- Problem-solving skills by working independently and in collaboration with other teams.
- Customer focus and empathy, ability to listen and assist patients with their inquiries.
- 1-2 years of experience in the Operations/Customer Support area.
- Knowledge of Microsoft Word, Excel, Outlook.
- Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.
We Offer:
- Opportunity to work in global, innovative, fast-growing company.
- Flexible work.
- 5 additional vacation days.
- Health, Life and Accident insurance.
- Health and Wellness programs.
- Private Pension plan.
- Access to the best-in-class training and development programmes.
- Team buildings and events.
- Competitive salary and additional bonuses.
Sounds like you? Apply!
Monthly base salary for this position is from €1,643.33 to €1,933.33 gross. Final offer will depend on your qualifications, competencies, and professional experience.
€
1643 - 1933
Additional information: Final offer will depend on your qualifications, competencies, and professional experience.
Location
- Vilnius, Vilniaus apskritis, Lithuania
- Remote work opportunity
Time of work
- Full-time
Languages
- English
Contact person
Gintarė Narmontaitė-Kahraman
Gintarė Narmontaitė-Kahraman
Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific.
Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the companys patient support, customer advocacy, finance and accounting operations in Europe.
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