Business Analyst in Service Delivery

Danske Bank Lithuania

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As a Business Analyst in Service Delivery, you will support Service Delivery Managers with reports to our customers. You will report on operations and ensure a strong focus on customers and accountability in the organisation.

Your aim will be to ensure there is a standardization of all reports and continuous improvements on process and outcome, always to these criteria: compliance and customer satisfaction.

On a daily basis, you will collaborate closely with multiple stakeholders across countries.

You will be a part of an international team based in Denmark, Lithuania, Norway and India. You will be located in Vilnius, Lithuania.

Depending on your skills, knowledge, and experience, you may be offered different seniority in the role.

You will:

Create and maintain dashboards and reports using Tableau and communicate data findings
Present and communicate data stories to different audiences and translate data into concrete business actions
Question and challenge the status quo and support continuous improvement and innovation in the data domain
Conduct requirements analysis and communicate with numerous stakeholders and internal suppliers
Perform requirements analysis and ensure solutions meet business needs and requirements

About you:

2+ year of experience as a business analyst (in IT or banking sector)
Analytical skills with the ability to collect, organize, analyze, and present different information with attention to detail and accuracy
Ability to influence stakeholders and work closely with them to determine acceptable solutions and proven change management skills
Solid planning, organizational, and time management skills
Advanced Excel skills and experience with Tableau and other BI tools
Basis SQL Knowledge (would be a beneficial asset)
Advanced English skills, both written and spoken

We offer

Monthly salary range from 2720 EUR to 4080 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation
Canteen services and free fruits
Additional health insurance package
Free parking & charging ports - cars, bicycles, e-scooters

Monthly gross salaryGross/mo € 2720 - 4080

Location

Lithuania

Time of work

Full-time

Languages

English
Lithuanian

Contact person
Jenni Bergholt Bach
+4529216830

In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group.

Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.

Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.

We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.

We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.

Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.