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Are you curious, communicative, and eager to start your career at Danske Bank?
We are looking for a sociable and collaborative colleague to join a team, performing end-to-end onboarding to foreign customers.
To polish the customer experience in our bank, we introduced an online application allowing customers to apply for a bank account just by staying at home. Your focus area will be contacting the customers directly (via phone or e-mail mostly) to check if any onboarding–compulsory information is missing.
Assuming the strict requirements of AML, you will also be working on the Know-Your-Customer (KYC) section, which requires various details of the customer provided.
Depending on your experience and knowledge, we may offer you a different seniority for the role.
The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).
You will:
- Create a profile of the customer in the KYC section
- Contact customers directly via phone or e-mail, conduct interviews, attempting to collect missing documentation and information
- Perform CDD for Business customers and Private Wealth Management clients
- Collaborate with colleagues from front offices in Denmark via e-mail or phone
- Constantly improve and optimize processes using Lean principles
About you:
- Higher education
- Previous experience with AML, financial sectors or back office would be a beneficial asset
- Good communication skills
- High level of accuracy, quality, and attention to details
- Adept at quickly developing new skills and adapting to a constantly changing environment
- Team player with an open mind and positive attitude
- Upper-intermediate (written and verbal communication) skills in English
We offer
Monthly salary range from 1680 EUR to 2520 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- 20+ community hobby clubs
- 24/7 gym services and group trainings
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Likhita Krisciukaitiene
likh@danskebank.lt
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.