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Product Support Representative (Slovenian Speaker)
Summary:
As a Product Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products.
About the Role:
- Interacting with Dexcom patients in both languages (English and Slovenian) via online and offline channels, mainly incoming calls, while documenting diligently each individual case.
- Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system.
- Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products.
- Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs.
- Being able to keep up with fast paced (quickly changing) environment.
- Participating in additional projects and tasks that will aid professional growth.#
About You:
- Fluent in both English and Slovenian.
- 1+ years of relevant customer/technical support experience.
- Customer focused and empathic - you enjoy talking to various Dexcom patients, listening to their needs, and finding solutions to their queries.
- Strong verbal and written communication skills in both languages and excellent phone manners.
- Problem-solving skills by working independently and in collaboration with other teams.
- Proven experience in supporting mobile apps, both iOS, and Android, as well as cloud-based systems.
- Computer Literacy (e.g. MS Office, MS Windows).
- Accountability and ability to work within a multinational team.
We Offer:
- Opportunity to work in global, innovative, fast-growing company.
- We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
- 5 additional vacation days.
- Health, Life and Accident insurance.
- Health and Wellness programs.
- Private Pension plan.
- Access to the best-in-class training and development programmes.
- Team buildings and events.
- Competitive salary and additional bonuses.
Sounds like you? Apply!
Monthly base salary for this position is from 1643-1933 EUR gross. The final offer will depend on your qualifications, competencies, and professional experience.
€
1643 - 1933
Additional information: Final offer will depend on your qualifications, competencies, and professional experience.
Location
- Vilnius, Vilniaus apskritis, Lithuania
- Remote work opportunity
Time of work
- Full-time
Languages
- English
- Slovenian
Contact person
Gintarė Narmontaitė-Kahraman
Gintarė Narmontaitė-Kahraman
Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.
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