Associate Sales Operations

Moody's

Details
Highlights
Company

The role

An individual contributor responsible for internal and customer facing support related to revenue recognition, regulations, projects and other onboarding items which are core knowledge areas for future career growth. Focuses mainly on the activities after handover to the Ratings team. Under the supervision of the AVP Sales Operations and/or Manager Sales Operations, works with internal functions to identify and resolve issues causing unbilled and aged Accounts Receivable, produces reports to improve line of sight by the Sales function to issuer related issues and participates in projects focused on regulatory compliance and process improvement.

Responsibilities:

Provide support to the Sales teams that improves the customer experience and ensures the Sales teams are able to focus on the relevant customer-related activities.
Monitor mandates beginning at handover through to billing, provide customer support that improves the customer experience and ensures the Sales teams are able to focus on relevant customer related activities.
Minimise Unbilled and Accounts Receivable as well as deals in LOB pipeline, Unbilled and Accounts Receivable. Work with Sales teams, GMO, Pricing and Billing to determine root causes and corrective actions for aged LOB.
Provide customer support by handling inbound inquiries from Issuers regarding Intralinks, VAT, billing and other invoicing issues.
Work with Legal to address customer requirements for post hand-over deal related documentation
Identify, recommend and work on implementation of opportunities to improve the MIS commercial processes and Salesforce data quality in order to improve the issuer experience.
Build and maintain excellent relationships within various internal stakeholders, including Legal, Pricing, GMO, Billing and Collections.
Participate in projects as assigned.
Will be responsible for generating reports (e.g. Daily ratings report, creating/adjustment of VAT forms, providing support to the Sales Operations team on data gathering, data entry, and data clean-up related tasks.

Qualifications

Good knowledge of capital markets and countries within EMEA region
Well-developed IT skills including advanced Microsoft Office applications, PowerPoint and Advanced Excel
Excellent attention to detail
Problem-solving, ability to be presented with issues/problems and be able to resolve and suggest solutions.
Strong written and verbal communication skills
Ability to understand ratings, legal and compliance matters
Ability to work under tight deadlines
Good interpersonal skills and the ability to build strong professional relationships at all levels
Highly organised and efficient, with ability to multi-task
Ability to report and work in multi-cultural team spread in various locations
Ability to work on own initiative, without the need for close supervision

Education

Minimum of Undergraduate / First Level degree
Fluency in spoken and written English is essential and fluency in an additional language is preferred (German, Italian, Spanish, French, Russian or Arabic)

Monthly gross salaryGross/mo € 1600 - 2590

Location

Lithuania

Time of work

Full-time

Languages

English

Contact person
Ruta Pauliukonyte

In a world shaped by increasingly interconnected risks, Moodys helps customers develop a holistic view of these risks to advance their business and act decisively. With a rich history of expertise in global markets and a diverse workforce in more than 40 countries, Moodys unites the brightest minds to turn todays risks into tomorrows opportunities.