Customer Service Specialist (Polish, Russian and English speaking)

Yara Lietuva, UAB

Details
Highlights
Company

Do you want to be part of an organization with exciting opportunities? Join Yara!

Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.

Currently we are looking for CUSTOMER SERVICE SPECIALIST (POLISH, RUSSIAN AND ENGLISH-SPEAKING)

Responsibilities

Build and maintain relations with internal and external stakeholders
Collaborate with cross-functional teams to develop and implement solutions that increase customer satisfaction
Take full ownership of the customer journey by actively identifying and resolving issues, communicating solutions, and following up on daily tasks
Manage the logistical aspects of operations and handle billing documents, returns, quality complaints, and diversion cases
Be a role model of Yara culture where health, environment, safety and quality are a top priority

Profile

Good English, Polish and Russian language skills (B2 or higher)
Excellent communication skills and a trusted team player
Proactive and self-driven with a solution-oriented mindset
Preferably experienced in Customer Service, Transport Coordination or Supply Chain
Based in Lithuania or willing to relocate

We Offer

Personal and professional development
Career opportunities, including subject matter experts, leading or global virtual roles
Social wellbeing-oriented package
Hybrid working model with home office allowance (10 days per month working from the office)
Modern office environment (eco-friendly office with lounge, game room and other areas)
Scandinavian culture supporting continuous improvement
Strong company values and orientation towards people
Much more benefits are waiting for you from the day one

Salary range

We offer salary from 1850 Eur to 2456 Eur/month gross (before taxes; final offer depends on candidate's competences).

Monthly gross salaryGross/mo € 1850 - 2456

Additional information: We offer salary from EUR 1850 to EUR 2456 per month gross (before taxes; final offer depends on candidate's competences).

Location

Lithuania

Remote work opportunity

Time of work

Full-time

Languages

English
Polish
Russian

Contact person
Laura Vičinaitė
868775013

Yara is the world's leading fertilizer company and a provider of environmental solutions that addresses global challenges and creates positive change. Company fosters an open culture of diversity and inclusion that promotes the safety and integrity of our employees, business partners, and society at large.

Yara European Business Service Center located in Vilnius is an important milestone in the modernization of the companys operating model in Europe. It is a valued operational business partner covering end-to-end logistics activities from operational planning, sales order processing, and customer service through to transport activities. This center also has procurement roles and BI insight team that will deliver self-service business insights and develop new BI solutions for the company globally.