293
- Details
- Highlights
- Company
What you will be doing
- You will work closely with other departments (like sales, marketing, and product teams) to ensure that the Customer Experience goals are being met across all customer interactions.
- You will administrate customers complaints and assist front-line employees in resolving them.
- You will regularly conduct internal controls and based on findings will make recommendations to responsible stakeholders for adjusting customer service processes.
- You will be the contact person regarding fraud monitoring rules for CRM employees.
What we expect from you
- You have at least 2 years of experience in customer service (preferably in finance sector).
- Customer feedback and/or fraud prevention related experience would be an advantage
- You have knowledge of service quality management and focus on customer satisfaction and excellent customer experience.
- You have good analytical, data collection and fact based decision making skills.
- You have excellent Lithuanian and good level English skills (both verbal and written).
- You have ability to manage multiple projects simultaneously.
- You have ability to organize work independently and focus on priorities.
What we are offering
- Fixed remuneration of 2500-3000 EUR (brutto), based on your competencies, skills and experience.
- Professional and personal development opportunities in a fast-growing international company.
- Health and well-being oriented benefits.
- Hybrid work opportunity.
- Really high team spirit in 2023 employees rated it 4.4 out of 5!
- Working in an international team with great people to collaborate with check out #lifeatbigbank and #bigbankwow at Instagram.
- Additional benefits according to Bigbank Remuneration system's principals.
€
2500 - 3000
Location
- Vilnius, Vilniaus apskritis, Lithuania
Jogailos g. 4
Time of work
- Full-time
Languages
- English
- Lithuanian
Contact person
Elena Dilijonaite
Elena Dilijonaite
Daugiau kaip 30 metų veikiantis bankas Bigbank yra Estijos kapitalo valdomas komercinis bankas, veikiantis 9 šalyse, turintis 151 tūkst. aktyvių klientų ir daugiau nei 500 darbuotojų. Bankas Lietuvoje teikia būsto, verslo, vartojimo paskolų, indėlių ir kitas paslaugas fiziniams bei juridiniams asmenims.
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