Customer Support Specialist

Eleport

Details
Highlights
Company

Job Description

We are looking for a Lithuanian-speaking Customer Support Specialist to join our team.

This will be a fixed-term employment contract lasting until 31 March 2025.

Key responsibilities:

Providing prompt, professional support for incoming calls and written inquiries related to our EV charging services.
Logging detailed call reports and interactions accurately in the Jira platform for effective tracking and resolution.
Maintaining and updating customer records, ensuring accuracy and GDPR compliance.
Assisting customers with technical issues related to EV chargers, including guiding them through solutions and escalating complex cases to technical teams when necessary.
Keeping track of the operational status of chargers, identifying potential issues.
Managing and processing RFID card orders, ensuring timely delivery to customers.
Educating customers on using EV chargers effectively, accessing their accounts, and understanding billing processes.
Coordinating with internal teams, such as IT and operations, to resolve technical or process-related issues efficiently.

Candidate Expectations

We encourage you to apply if:

You are willing to work weekdays from 9:00 - 17:00 under a fixed-term employment contract lasting until 31 March 2025.
You have excellent communication skills in Lithuanian and English.
Russian communication skills are a plus but not a must.
You are honest, responsible, and solution-oriented.
You have a technical mindset.

Preferred Qualifications

Previous experience in customer service is an advantage

What We Offer

The opportunity to contribute to the technological revolution of the automotive industry.
A modern and international work environment
Office perks including coffee, tea, and snacks
Sports allowance
Glasses reimbursement

If you're a proactive, customer-centric individual with a passion for problem-solving, we'd love to hear from you!

How to Apply

Please submit your resume in English before 20.12.2024.

Please note, we may start getting in touch with shortlisted candidates before the application deadline.

By submitting your job application and CV, you grant us permission to manage your personal data exclusively for recruitment purposes, which will be treated with the utmost confidentiality.

Only selected candidates will be notified.

Monthly gross salaryGross/mo € 2000

Location

Lithuania

Remote work opportunity

Time of work

Full-time

Languages

English
Lithuanian

Contact person
Viktoria Drozdov
+372 5844 0419

ELEPORT is a leader in electric vehicle charging infrastructure across Central and Eastern Europe (CEE), driving innovation in sustainable mobility. With operations in the Baltics, Adria region and Poland, we are committed to making electric mobility accessible throughout the CEE region. We are looking for a customer-centric person to support our EV charger customers as we continue our growth in this fast-evolving sector.