Customer Service Specialist (Finnish and English speaking)

Yara Lietuva, UAB

Details
Highlights
Company

Do you want to be part of an organization with exciting opportunities? Join Yara!

Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industrys only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries.

Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.

Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.

Currently we are looking for CUSTOMER SERVICE SPECIALIST (FINNISH AND ENGLISH SPEAKING)

Responsibilities

Build and maintain relations with internal and external stakeholders
Collaborate with cross-functional teams to develop and implement solutions that increase customer satisfaction
Take full ownership of the customer journey by actively identifying and resolving issues, communicating solutions, and following up on daily tasks
Manage the logistical aspects of operations and handle billing documents, returns, quality complaints, and diversion cases
Be a role model of Yara's culture where health, environment, safety and quality are a top priority

Profile

Good English and Finnish language skills (Level B2 or higher)
Swedish language knowledge will be considered as advantage
Excellent communication skills and a trusted team player
Proactive and self-driven with a solution oriented mindset
Preferably experienced in Customer Service or Supply Chain
Eligible to work in Lithuania (the role is based in Lithuania)

We Offer

Temporary contract (maternity cover) with possibility to extend
Personal and professional development
Career opportunities, including subject matter experts, leading or global virtual roles
Social wellbeing-oriented package
Hybrid working model with home office allowance (10 days per month working from the office)
Modern and eco-friendly office environment
Scandinavian culture supporting continuous improvement mindset
People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)
Much more benefits are waiting for you from the day one

Salary range

We offer salary from 2232 Eur to 3349 Eur/month gross (before taxes; final offer depends on candidate's competences).

Monthly gross salaryGross/mo € 2232 - 3349

Additional information: We offer salary from EUR 2232 to EUR 3349 per month gross (before taxes; final offer depends on candidate's competences).

Location

Lithuania

Remote work opportunity

Time of work

Full-time

Languages

English
Finnish

Contact person
Giedrė Stankevičiūtė
+37069840769

Yara is the world's leading fertilizer company and a provider of environmental solutions that addresses global challenges and creates positive change. Company fosters an open culture of diversity and inclusion that promotes the safety and integrity of our employees, business partners, and society at large.

Yara European Business Service Center located in Vilnius is an important milestone in the modernization of the companys operating model in Europe. It is a valued operational business partner covering end-to-end logistics activities from operational planning, sales order processing, and customer service through to transport activities. This center also has procurement roles and BI insight team that will deliver self-service business insights and develop new BI solutions for the company globally.