2209
- Details
- Highlights
- Company
We are seeking a motivated and experienced Customer Service Team Manager to lead our customer service representative team. The role involves overseeing daily operations, ensuring excellent customer service delivery, and leading a team to meet company goals and client expectations.
Key Responsibilities:
- Lead and manage a team of customer service representatives, ensuring high performance and quality service.
- Develop and implement customer service strategies to enhance customer satisfaction and loyalty.
- Monitor team performance through KPIs and customer feedback, providing coaching and support as needed.
- Train, motivate, and guide the team to improve skills and service delivery.
- Collaborate with other departments to streamline processes and resolve customer issues efficiently.
- Handle escalated customer concerns and ensure effective resolution.
Job requirements:
- Proven experience in customer service management, preferably in tourism or hospitality.
- Strong leadership and team management skills with 3 years of experience in leading and developing high-performing teams.
- Excellent communication skills in English, Lithuanian (Norwegian would be a plus but not required).
- Strong problem-solving and conflict resolution abilities.
- Bachelors degree in Tourism, Hospitality, Business, or related field (preferred).
- Customer-focused with a passion for delivering excellent service.
- Attention to detail and strong organizational skills.
We offer:
- Permanent position in an international company.
- Well-located office in the city center.
- Starting salary of €1500/month Neto (subject to experience).
If you are interested in this job position, please click "Kandidatuoti/Apply"
For more information:
+37065615550
€
2455
Location
- Klaipėda, Klaipėdos apskritis, Lithuania
H. Manto g.22, Klaipėda
Time of work
- Full-time
Skills
Languages
- English
- Lithuanian
Contact person
Diana Soprana
+37065615550
Diana Soprana
+37065615550
Soprana Personnel International teikia personalo nuomos ir atrankos paslaugas Skandinavijos šalyse bei Lietuvoje. Lietuvoje ne tik atrenkame personalą, bet ir konsultuojame kaip ieškantiems darbo prisistatyti darbdaviams, kaip planuoti karjerą. Kviečiame apsilankyti www.karjerosplanavimas.lt puslapyje ir susipažinti su mūsų teikiamomis paslaugomis ieškantiems darbo bei planuojantiems savo karjerą.
Soprana Personnel International provides personnel search and selection services in Lithuania and Scandinavia. We special...
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