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Investor Services Client Management plays a crucial role in supporting Danske Banks large corporate and institutional customers throughout their post-trade journey. A Client Manager is tasked with servicing our corporate and institutional customers in their post-trade-related activities and establishing connections to clients other activities with the bank, in collaboration with colleagues across four countries: Denmark, Sweden, Finland and Lithuania.
About the role: As a Client Manager in Investor Services, you will be responsible for our customers in Sweden, providing day-to-day support to the largest Nordic corporate and institutional customers in their custody-related activities. We focus on our customers needs for post-trade services, which encompasses a range of Investor Services products including custody (Global Custody and Depositary Services), asset services, securities settlement, tax, back- and middle-office services, OTC clearing, ETD clearing, FX services and collateral management.
The team also leads and participates in optimisation projects and implements large transformational projects within Investor Services and the post-trade value chain in the bank. Investor Services Client Management is a customer-facing role with overall accountability for ensuring customer service requirements are met end-to-end across Investor Services products.
You will:
- Develop and maintain a strong knowledge of custody and other post-trade products and services offered by Danske Bank
- Maintain a comprehensive understanding of market, vendor, and regulatory implications to engage in valuable dialogue with the team, customers, and other internal stakeholders
- Push forward towards delivery to meet customer needs, taking initiative and setting a focused structure to meet timelines
- Act as the primary Client Manager for your portfolio of Swedish clients, providing day-to-day support and addressing queries related to their post-trade activities
- Work closely with internal stakeholders, such as Investor Services Sales, Relationship Management, Implementation, Network Management, IT, and Operational teams, to support customer needs
- Secure sustainable customer relations and add value through a proactive, service-minded approach
- Lead and facilitate customer meetings, ranging from weekly to yearly depending on the customers portfolio
- Participate in pre-sales and ad-hoc client meetings, train customers to use digital solutions, and steer customer behaviour towards our digital transformation journey
About you:
- Be customer and task-oriented, organised, and driven to acquire new knowledge
- Thrive working independently while remaining a flexible and reliable co-worker
- Navigate the complexity of working with large corporate and institutional clients effectively
- Expect regular travel to Sweden as part of the role
- Ideally, have experience in customer-facing units or in the post-trade value chain at a financial institution
- Fluency in Swedish and advanced proficiency in English are required due to core assignments
- Contribute to a positive team spirit with an open-minded approach and focus on quality in your deliveries
- The position requires extensive communication skills, in both written and spoken formats, in Swedish and English; the role can be based in Stockholm, Helsinki, or Vilnius
We offer
Monthly salary range from 1800 EUR to 2700 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- 20+ community hobby clubs
- 24/7 gym services and group trainings
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Natasha Kuzmanovski Rajovic
+45 20 68 04 66
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.