Business and Functional Specialist in Advisory Overview Squad

Danske Bank Lithuania

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Join Danske Bank in a pivotal role within our Advisory Overview Squad. We are seeking a strong Business and Functional Specialist to lead the implementation of our new Personal Customer CRM solution. This role is key to contributing to Danske Banks transformation journey toward our Forward28 goals.

The Advisory Overview Squad, located in Denmark, Lithuania, and India, is a new team being formed within the Customer Engagement Individuals Tribe. The tribe enhance digital customer experiences and offer proactive insights to stay relevant at all touchpoints.

You will:

Collaborate closely with the Product Owner, business stakeholders, systems, and data owners to align activities with objectives that enhance user experiences
Be a pivotal contributor in working alongside our MarTech squads to develop strategies for managing leads and opportunities in CRM
Become an experienced user/admin and take a leading support role already with the first roll-out of our new Personal Customer CRM solution
Facilitate cross-functional collaboration to advance the Advisory Overview squads strategic agenda
Ensure thorough documentation, process mapping and compliance with all regulatory, governance, and security frameworks
Engage in continuous professional development to effectively contribute to the banks goals and enhance customer satisfaction

About you:

Bachelors degree in Business, Natural/Life Sciences, a related field or similar education
3-5 years experience in roles such as Business Analyst, Business Functional Specialist, particularly with a focus on process and project management and collaborative projects
Some experience with CRM solutions (SaaS such as MS Dynamics or Salesforce) is preferred
Experience as CRM Analyst and knowledge on business process mapping, e.g., in connection with leads and opportunities (or other types of sales processes), is desired
Knowledge of security, compliance, risk management, and general financial services is beneficial
Excellent communication and stakeholder management skills, upper-intermediate skills in English
Strong collaboration and facilitation skills
Proficiency in business tools such as Excel, PowerPoint, and project management tools

We offer

Monthly salary range from 2880 EUR to 4320 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation
Canteen services and free fruits
Health insurance
Third pillar pension fund

Monthly gross salaryGross/mo € 2880 - 4320

Location

Lithuania

Time of work

Full-time

Languages

English
Lithuanian

Contact person
Michael Friis Bak
mras@danskebank.dk

In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group.

Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.

Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.

We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.

We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.

Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.