QDev Technologies, UAB

Details
Highlights
Company

Project

This position plays a crucial role in optimizing the delivery and performance of digital services. You will spearhead the development and execution of operational strategies, championing reliability, scalability, and security to ensure exceptional customer experiences. Through data-driven insights, proactive problem-solving, and collaborative leadership, you'll drive continuous improvement of digital offerings.

Work

For this position, we seek a candidate with previous experience in IT Operations, Service Management, or a similar field. The ideal candidate will have a proven track record of optimizing service delivery, a passion for continuous improvement, and strong communication skills for interacting with both technical and non-technical stakeholders.

Main Responsibilities:

Create essential documents (Concept, Blueprint, Manual) to guide implementation and management.
Identify stakeholders and establish clear communication for optimal service delivery.
KPIs and reporting tools to monitor performance, identify trends, and support decision-making.
Establish SLAs/OLAs and manage partner contracts for alignment with service goals.
Proactively identify and implement enhancements to the service's delivery, features, and efficiency.
Share your expertise to guide and develop less experienced service owners.

Requirements:

At least 3 years of experience as a service/product owner, IT project manager, or similar.
Strong experience in service transition for IT digital services in a global context.
Proven understanding of ITSM frameworks (ITIL, COBIT5, ISO standards).
Strong project management, communication, and flexibility skills.
A customer-focused mindset with excellent teamwork and assertiveness.
Demonstrated analytical skills and a structured, solution-oriented work style.
Experience in the collection and reporting of financial data.
Very good communication and English skills written and spoken

Our Offer

Flexibility Flexible working hours, and vacation schedule.
Online and offline training/workshops and other knowledge-sharing possibilities.
Additional health insurance, snacks and fun activities in the office.
Agile, friendly and international environment.
Gross salary in a range of 3500 - 4500 EUR (negotiable, based on competencies).
Fixed-term contract with a possibility to extend it.

Monthly gross salaryGross/mo € 3500 - 4500

Location

Lithuania

Remote work opportunity

Time of work

Full-time

Skills

ITIL

Languages

English

Contact person
Jurgita Novosiolova
+37064811568

In Qdev Technologies we are pursuing excellence of hardware/software interaction in a medical field and strongly believe, that the quality begins with a culture. Culture of trust and openness, of valuing little things done, acting with transparency and taking ownership of own decisions. We contribute to work environment where we all own our team achievements.

Company website: https://qdevtechnologies.com/