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Are you ready to contribute to delivering a high-quality customer experience for Danske Banks largest corporate customers? Do you want to gain insights into the services used by corporate clients and learn how they are managed? We offer a valuable opportunity to join our team and assist our customers in efficiently using our cash management services.
As part of our team, youll handle tasks related with cash management products, including contracts implementation, investigation, data analysis, overviews, collaboration with different colleagues within the bank.
You will have the opportunity to work on some of the biggest banking projects, improve processes, explore automation solutions, enhance existing procedures, and continually develop your skills.
Join us and be part of a dynamic team that values innovation and professional growth!
Depending on your experience and knowledge, we may offer you a different seniority for the role.
Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office.).
This role does not include a relocation allowance for candidates who are not based in Lithuania.
You will:
- Deliver service related with cash management products for corporate customers from 7 different countries
- Address and resolve issues and daily ad-hoc requests to ensure a great customer experience
- Collaborate closely with advisor and cash management teams, provide consultations and optimize solutions for customers
- Ensure high-quality processes delivery and continuously seek opportunities to improve or automate them according to Lean principles
- Be part of different banks projects and initiatives related with cash management products
About you:
- 1+ Years of Experience in an operational or administrative role, with banking experience considered an advantage
- Critical mindset with strong attention to details
- Ability to see bigger picture and connect the dots
- Focus to high quality and accuracy
- Strong communication and collaboration skills
- Good time management skills
- Proactive contributor and process challenger
- Upper-intermediate English proficiency, both written and spoken
We offer
Monthly salary range from 1680 EUR to 2520 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Health insurance
- Third pillar pension fund
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Service Delivery Specialist in Cash Management Services
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.