Service & Customer Support Intern role with Biotech Leader

Roche Latvija, SIA

Details
Highlights
Company

Would you like to start your professional career in the healthcare industry with a biotech leading company? We are looking for "early-in-career" colleague to join our team.

The role is based in Kaunas, Lithuania and up to 12-months assignment.

If you are a recent graduate from University Degree or you are enrolled in a Master/Postgraduate degree in business discipline, this could be a great opportunity for you.

What you can learn?

You would provide support directly to the Head of Customer Support and Service, who is leading the Roche Customer service and support and will share with you best practices, tools and build your skills for succeeding in a career. Kick-start your career with Roche! You'll gain hands-on experience in using cutting-edge digital tools. You'll also learn valuable project management skills in a dynamic international setting, working alongside diverse stakeholders and using agile methodologies like SCRUM and SAFe. Based in Kaunas, Lithuania, you'll be part of a multidisciplinary and multicultural team and receive mentorship from the Head of Service and Customer support, who will share insights and help you build a successful career.

Main projects and tasks:

Office Support & Facilities Coordinator

Office equipment and premises maintenance coordination
Workshop hygiene, cleaning coordination
Office food, coffee and supplies coordination

Returns, replacements and decontamination of near patient care devices

Manage device return from patients
Manage device replacements to patients and closely collaborate with Supply Chain team
Manage device decontamination and preparations for a return to centralized location
Document all returns, replacements and decontamination activities in the system

Indirect Procurement Invoices management

Upload invoices to the system in a timely manner
Proactively follow up and communicate with colleagues to approve invoices on time
Proactively collaborate with accounting team on resolving invoices management issues

Support Service team

Implementation and coordination of service team projects & events
Coordinate products transfer from/to workshop
Coordinate shipments deliveries to workshop
Prepare, collect signatures and archive instruments handover acts
Coordinate and manage various activities for asset monitoring (physical checking at customer site, signatures collection, documents archiving, but not limited)
Proactively follow up service team certifications training matrix, collect signatures and archive certificates
Proactively coordinate service tools certification and closely collaborate with the team for tools calibration
Support the service team with customer contact, instrument and asset management in the data management system.

Who You Are:

Recent graduate from a university degree or master's program
Prior project management exposure, with the ability to manage multiple timelines and priorities
Strong collaboration and communication skills
Ability to prioritize and problem-solve in a fast-paced environment while maintaining strong attention to detail
Fluency in English and Lithuanian language

Salary: 1200-1500 EUR gross/month. Final salary will depend on the level of skills and experience.

Monthly gross salaryGross/mo € 1200 - 1500

Location

Kaunas, Kauno apskritis, Lithuania

Time of work

Fixed term

Languages

English
Lithuanian

Contact person
Ribelle Khalil

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, weve become one of the worlds leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an Equal Opportunity Employer.