- Details
- Highlights
- Company
What you will be doing
Our Support team helps our users by answering their questions and solving issues that they have. We support our users by e-mail only, so no need to hang on the phone for the whole day!
- Responding to user requests about the app usage in a timely and accurate way via email;
- Escalating issues to the engineering team;
- Identifying and analyzing user needs to provide insights to the product team
What we're looking for
- Excellent command of English is a must
- Knowledge of one more foreign language will be a plus
- Strong communication and problem-solving skills
- Patience and an ability to handle stress
- Love of modern technologies
- Ability to work shifts
We’ll be happy to learn more about you, your skills, experience and reasons for the interest in this position from your cover letter
Benefits
- ERGO Private medical insurance
- 75 EUR gross per month budget for flexible benefits
- Hybrid working environment
- State of the art parental policies (6 months of fully paid maternity leave and 1 month of fully paid paternity leave)
- Company equity grants through Flo’s employee share option plan (ESOP) eligible to all employees
Additional information: - ERGO Private medical insurance - 75 EUR gross per month budget for flexible benefits - Company equity grants through Flo’s employee share option plan (ESOP)
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time with shifts
Languages
- English
Ruta Pladaite
862810142
Flo is the most popular health & fitness app globally, used by 190+ million women around the world, with 41 million monthly active users.
At Flo, we’ve created a unique mobile product to help women put themselves first. Using the power of data science, AI, and the knowledge of 80+ medical experts, Flo supports women during their entire reproductive lives and provides curated cycle and ovulation tracking, personalized health insights, expert tips, and a private community to share questions and concerns.