CUSTOMER ACCOUNT MANAGER

CV-Online Recruitment Lithuania

Details
Highlights
Company

MAIN DUTIES:

Manage daily customer requests over the phone or e-mail;
Manage or escalate exceptional situations to other internal or external experts;
Manage customer contracts, incoming orders, report requests, monitor incoming payments;
Support after-sales processes by collaborating with other departments as required;
Provide additional support to customers, sales, and direct manager;
Deliver best customer service and ensure excellent customer relations in short and long term perspective when needed.

REQUIREMENTS:

Previous experience and professional background in automotive / financial / insurance industry supporting B2B customers;
Fluent English (C1 level);
Knowledge of CRM and MS Office tools;
Strong sense of customer service and focus on results;
Well organized individual contributor as well as a supportive team player;
Ability to find solutions for customer requests even in extraordinary situations;
Analytical thinking and strategic mindset;
Excellent communication skills and supportive personality.

COMPANY OFFERS:

Annual bonus based on individual and collective achievemets;
Health insurance;
Additional employee benefits and compensations based on internal processes;
Multicultural and diverse environment;
Professional development opportunities in an international company.

Monthly gross salaryGross/mo € 2100

Additional information: Annual bonus based on individul and collective achievements.

Location

Lithuania

Time of work

Full-time

Skills

MS Office

Languages

English

Contact person
HR project assistant - Raminta Šimkutė

CV-Online LT client, ALD Automotive (www.aldautomotive.lt), is your reliable partner in fleet management. ALD Automotive offers fleet management and long-term vehicle leasing solutions to companies in 43 countries. International and local teams are continuously working together to build tailored partnerships that best fit the client’s needs. Placing client satisfaction at the core of its strategy, ALD Automotive provides fleet managers and drivers with innovative tools and services to ease their everyday business and meet new challenges to come.

Company website: http://www.aldautomotive.lt