TECHNICAL SERVICE TRAINER & CLAIM VALIDATOR SPECIALIST

CV-Online Recruitment Lithuania

Details
Highlights
Company

MAIN DUTIES:

Localize, tailor, and develop country-specific technical service, product, and soft skills training material;
Build local training calendar in accordance with product launch plans;
Deliver training via webinars, virtual classroom, recorded videos, eLearning, and classroom in accordance to the local training plan using the developed tools and platforms;
Train and support Service Providers to company systems related to consumer service
administration;
Actively engage in the EMEA Trainer community for a best practice seeking and sharing;
Continuously drive, engage, monitor and activate the community of service technicians, spare part specialists and contact center agents in online training through our online training platforms;
Spare parts management and monitor service contractors’ inventory of parts and accessories, follow spare parts prices on the market;
Responsible to review consumer claims reports to company systems according quality,
controlling and auditing rules;
Responsible to report on QES system and to follow up Service call rate;
Monitor the main KPI’s of the consumer care and establish action to improve it;
Coordination with Consumer Service Technicians, IT, Product marketing and Sales.

REQUIREMENTS:

Degree in Business Administration or Engineering;
At least 2 years of experience in product training or a service-minded organization;
Experience in-home appliance service (would be an advantage);
Service techniques knowledge;
High level of IT skills and good knowledge of MS Office (Excel, Word, PowerPoint);
Fluent Lithuanian, English, and Russian (as a benefit);
Driver’s license (B Category);
Ability to work in a matrix environment;
Communicability, proactivity, and conceptual thinking;
Agility and Openness.

COMPANY OFFERS:

Training, knowledge, and great working conditions;
Opportunity to work for the well-known brand;
Growth potentiality in a challenging and professional environment;
All the necessary working tools.

Monthly gross salaryGross/mo € 2000

Additional information: The salary will be adjusted individually and may be higher depending on experience.

Location

Lithuania

Remote work opportunity

Time of work

Full-time

Skills

MS Office

Languages

English
Lithuanian
Russian

Contact person
Kamilė Šerstabojevaitė
+370 606 37677

At Electrolux (www.electrolux.lt), we are on a journey to provide our consumers, a simply outstanding experience in Taste, Care, and Wellbeing. We are now embarking on a digital focussed training journey, and we are looking for a great TECHNICAL TRAINER to join our team in Vilnius! Let’s talk!