Job information

As a Supervisor, Customer Technical Support at Dexcom, you lead a team that interacts with patients, parents, caretakers for people affected by diabetes that use Dexcom products. Your team’s assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. By tapping into your technical expertise and superior communication skills, you can supervise, coach, monitor and developer technical support teams to ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products. 

Requirements

• Fluent in English and Spanish.
• Proven experience in leading teams and delivering results.
• Previous work experience in a high-volume customer contact environment.
• Customer focus.
• Strong verbal and written communication skills.
• Problem solving skills by working independently and in collaboration with other teams.
• Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems.
• Able to work flexible hours on a rotating schedule.

Company offers

• An exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes
• Focus on your long-term career
• Access to best in class training and development programmes
• Work with 5000+ awesome colleagues in an open, fast-paced and fun working environment
• Attractive benefits including Performance-Based bonus, Health Insurance, Private Pension, 5 days additional vacation, Life, Critical Illness and Accident Insurance, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support. 
• Language premium bonus.