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Job description
As a Product Support Representative, you will interact with patients, parents, and caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment, or feature is defective (inoperable) and help resolve issues related to the product.
Requirements
- Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries.
- Strong verbal and written communication skills and excellent phone manners.
- Problem-solving skills by working independently and in collaboration with other teams.
- Fluent in English and French language.
- 1+ years of relevant customer/technical support experience.
- Ability to write reports, and read and interpret documentation such as procedure manuals, operating instructions, and safety rules.
- Proven experience in supporting mobile apps, both iOS and Android, as well as Cloud-based reporting systems.
Company offers
- An exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes.
- Focus on your long-term career.
- Access to best-in-class training and development programs.
- Work with 5000+ awesome colleagues in an open, fast-paced, and fun working environment.
- Attractive benefits including Performance-Based bonus, Health Insurance, Private Pension, 5 days additional vacation, Life, Critical Illness and Accident Insurance, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support.
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Julija Baliūnaitė
+370 690 30881
Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements, and annual growth. We are a high performing team of recruitment experts from various industries.
Our client Dexcom, Inc. empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. With headquarters in San Diego, California, Dexcom has emerged as a leader in diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.