Manager, Operations (ROC)

Manager, Operations (ROC) Vilnius - Technopolis

Are you passionate about the administration, supervision, and coordination of back-office operations? Do you want to unleash your potential in a global FinTech with a mission for moving money for better? Join Western Union as an operations Manager.

Western Union powers your pursuit.

As a manager for operations, you will manage back-office operations and lead and provide support to a team that performs End-to-End onboarding and maintenance tasks of Western Union agent locations on a global scale.

Role Responsibilities

• Contribute to the development, implementation and enforcement of policies, procedures, and programs designed to minimize potential money laundering and operational risk within the established strategies of the Department.
• Lead several projects and implement operational initiatives around WU agents on-boarding, maintenance, and aligning procedures.
• Interact cooperatively with multiple business partners regarding onboarding, recertification, maintenance, and periodic monitoring of Western Union Agents/Clients.
• Coordinates operational workflows within Operations and Sales Teams.
• Prepare and deliver presentations to senior leaders as required.
• Provide guidance to staff regarding decision making, process, career development and coaching.
• Provide guidance to business partners regarding global processes and requirements.
• Responsible for all Procedures and Desk references for Agent Services / Due Diligence.
• Review and provide feedback for KYA departments policies and procedures. Create a collaborative staff environment.
• Monitor and ensure that the workflow is within established service level agreements (SLA).

Role Requirements

• For this role, you will need to have a proven management/supervisory knowledge.
• Having a minimum of 3 years experience managing/ supervising teams also experience in financial sector or similar Industries is required,
• in addition, proven skills interacting with regulatory agencies, auditors or senior leadership.
• You must be a highly effective communicator orally and in writing, be able to prioritize and organize workflow to ensure effectiveness and efficiency and embrace change as necessary to drive business and achieve product goals and objectives.
• Demonstrated critical and analytical thinking and detail oriented to drive WU growth.
• Must comply with deadlines, show independency, pro-activeness, responsibility, sense of urgency and reliability to ensure the correct service and compliance within al WU organizations and partners.
• Ability to manage projects and deadlines in accordance with team SLAs and demonstrated ability to work in a fast-paced, highly structured, deadline-driven culture based on lean management tools.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 2983.33 5020.83 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Hybrid work environment with opportunity to work from abroad (up to 2 months a year)
• Extra days off
• Volunteering activities
• Discounts and special offers
• Referral program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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