Does playing a critical role in protecting customers sound exciting to you? How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Junior Analyst in the Digital Review Team.

Western Union powers your pursuit.

Were seeking for a Junior Analyst in Western Union Digital Review Team, based in Vilnius, Lithuania office. In this role, you will be a part of the team who analyzes digital money transfers and prevents fraudulent activity. 

Role Responsibilities

• Analyze digital money transfers to make sure that no fraudulent activity is involved.

• Communicate with Western Union customers to verify details regarding specific money transfer (incoming/outgoing calls, emails).

• Review documents provided by customers to verify their Western Union profile.

• Decide when to escalate a case or to proceed with the regular handling procedures.

• Leading or being involved in department-related initiatives.

• Serve our global customers in English and German languages.

• Attend initial training thoroughly and pass all the required assessments.

Role Requirements

• Fluency in English with outstanding verbal, written and listening skills is mandatory.

• Fluency in German with outstanding verbal, written and listening skills is mandatory.

• Customer service experience would be considered an advantage.

• A college degree is highly preferred.

• Strong communication skills together with customer-oriented mindset.

• Independent decision-making with high attention to detail and problem-solving skills.

• Ability to manage and prioritize multiple tasks simultaneously.

• Computer literacy.

• Willingness to work in rotating shifts (including weekends and holidays).

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 1,175 - 2,025 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary based on candidates qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include: 

• This specific role is eligible to receive conditional Italian language allowance

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• Volunteering activities

• Referral program

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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