Customer Advocacy Generalist

DexCom Lithuania, UAB

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Customer Advocacy Generalist

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the companys inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Summary:

As a Customer Advocacy Generalist you will be reviewing and evaluating complaints as per StandardOperating Procedure (SOP) and taking part in facilitating continuous quality improvements. This position isresponsible for assisting with the maintenance and monitoring of a variety of cGMP documentation includingcomplaint files, complaint processing system, Medical Device Reporting, corrective action, and preventiveactions (CAPA), and maintenance of other related quality system records as required.

About role:

Review and evaluate complaints as per Standard Operating Procedure (SOP).
Assist with Medical Device Reporting.
Assist with reportable investigations
Document and maintain records of all complaint investigations in accordance with domestic and worldwide international regulations (e.g. 820, MDD, ISO, Canada, and other countries)
Complete all required customer complaint related documentation in an accurate, professional and timely manner.
Support internal, external, and third-party audits.
Perform routine complaint system data entry, documentation, and administrative tasks.
Assume and perform other duties as assigned.

About you:

Fluent in English.
2 years of experience in operations and/or processing administrative tasks.
Work experience in a medical field would be a big advantage.
Effective verbal, listening, and written communication skills.
Analytical, with ability to define problems, collect data, establish facts, and draw valid conclusions.
Highly organized and can work independently as well as within a team.
Strong ability to collaborate and drive results.

We Offer:

Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
Additional guaranteed language bonus.
Flexible work.
5 additional vacation days.
Health, Life and Accident insurance.
Health and Wellness programs.
Private Pension plan.
Access to the best-in-class training and development programmes.
Team buildings and events.
Competitive salary and additional bonuses.

Sounds like you? Apply!

Monthly base salary for this position is from €1,565.42 to €1,841.67 gross. Final offer will depend on your qualifications, competencies, and professional experience.

Mėnesinis bruto atlyginimasBruto/mėn. € 1565 - 1841

Papildoma informacija: Final offer will depend on your qualifications, competencies, and professional experience.

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Gintarė Narmontaitė-Kahraman

Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 8,000 people.

Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the companys patient support, customer advocacy, finance and accounting operations in Europe.