Senior Analyst - Client Support, Axiom SL, FinTech

Nasdaq Vilnius Services, UAB

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When you work at Nasdaq, youre working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where were all valued for our unique perspective. We are now looking for a Support Analyst in Vilnius.

The role of Support Analyst available is for AxiomSL software. All of AxiomSL solutions are built on the same adaptable, high-performance platform. This gives clients a unique opportunity to reduce the cost and complexity of compliance by using one platform to manage all of their requirements globally. AxiomSL solutions are fully supported and are upgraded when rules and templates change. The unparalleled transparency offered by AxiomSL gives users the ability to drill down from the reports they produce to the calculations and source data they have used.

Our support team is the first line support for our clients, playing a key role in acknowledging, understanding and investigating any issues that may arise with regards to our solutions or the AxiomSL platform. This role will require daily interaction with clients through our Case Management system, email or interactive calls/meetings with the sole aim of resolving any issues as efficiently and quickly as possible. The role while part of the support team will include taking sole responsibility for many aspects of this process and working as part of a team to ensure that each issue is treated with the care and attention required. Other aspects of the role will include the internal development of processes, documentation and management of the internal infrastructure. The successful candidate will be expected to take responsibility and ownership of some of these operations. We are looking for someone who wants to take their career to the next level and help to develop both themselves and the company as we continue to grow. There are several internal opportunities to move on to other parts of the business as the successful candidate progresses within the role.

Key Responsibilities

Provide expert-level functional support efficiently resolving Axiom product issues via Case Management System, phone or zoom including replication and analysis of issues in mirrored AxiomSL support environment
Client issues investigation and resolution: reproduction of suspected bugs related to the delivered solutions and providing relevant workarounds to clients or updating the development team with comprehensive information related to the detected bugs if a permanent solution is required
Main point of contact for client issue investigation and resolution. To work closely with Customer Success Manager, Product and Customer Delivery teams to share customer insights that highlight areas of focus
Follow-up and provide updates to clients on outstanding issues. Manage and communicate progress on raised issues which require product or development input ensuring timely delivery of solutions to meet client expectations
Escalation to Senior Business Analyst where required to resolve issues
Generation of MI reports using Case Management System, Confluence and Excel tools
Maintain domain expertise in one or more AxiomSL products
Lead on-site/remote client support sessions

Requirements

3-5 years of first line support experience
Experience of working on IT applications/systems preferably Business reporting applications
Business reporting concepts
Ability to work with minimal supervision, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills
Attention to detail and accuracy is essential
Previous finance industry experience
An understanding of key financial products and their main characteristics
Good communication skills and ability to work with a team in a dynamic environment and to deadlines
Highly organised and methodical approach
Self-motivated attitude
Result- and customer focused

Desired Skills

Bachelors in Finance, Mathematics, economic, Computer science or equivalent field
Oracle, Microsoft SQL Server knowledge/practical experience
Microsoft Excel experience
Multi-tier support process experience
Business analysis experience within the finance sector
Understanding aspects of regulatory reporting processes
AxiomSL ControllerView knowledge (both CV9 and CV10)

What we Offer

Monthly base salary starting from 2200 to 2600 EUR gross based on your experience
Annual monetary bonus
Vesting Nasdaq Restricted Stock Units (RSU) for all employees
Employee Stock Purchase Program Nasdaq stocks with a discount
III pillar pension plan with additional contribution from Nasdaq
Flexible health Insurance program
Additional paid leave days after 2 years of working at Nasdaq
Flex day program (6 days a year)
Internal mentorship program get a mentor or become one
Opportunities to grow horizontally or vertically in the organization
Wide selection of online learning resources, e.g Udemy, OReilly

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Mėnesinis bruto atlyginimasBruto/mėn. € 2200 - 2600

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Over the past decade, Nasdaq has transformed its business from a U.S. based equities exchange to a diversified global FinTech company.

At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them.

In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them.

Sixteen years later on the other side of the Atlantic, OMX became the worlds first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets.

That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, were the leading technology and information services provider to the capital markets. And our Global Trading and Market Services business have become a significant part of our client offerings.

All this can be traced to Nasdaqs focus on synchronizing and optimizing market movement an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that were the single largest liquidity pool for U.S. equities (in volume traded). Were also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 home to many of the worlds most heralded securities.

Įmonės tinklalapis: http://business.nasdaq.com