My name is Viktorija Kulvinskienė, and I am leading Process Development team in Sales and Customer Service Division at Telia Lietuva. Our team consists of diverse professionals dedicated to our customers, technology and Telias success. Currently, we are shaping a new role and seeking a driven Process Specialist to join us in Vilnius!

Ready to make better happen?

As a Process Specialist, your primary challenge will be to contribute to the enhancement and optimization of our organizational processes. You will play a crucial role in analysing existing workflows, identifying areas for improvement, and implementing changes to drive efficiency in B2X Customers Journey related processes. Additionally you will play a supportive role in other projects or initiatives.

Is this you?

To succeed in this role, you should be a detail-oriented individual with an interest in process optimization. You thrive in a dynamic environment where you can apply your analytical skills to solve complex problems. Your ability to collaborate effectively with cross-functional teams and communicate process improvements will be key to your success.

Your responsibilities include but are not limited to:

• Collaborate with stakeholders across departments to gather requirements and understand business needs
• Conduct thorough analysis of current processes to identify bottlenecks, inefficiencies, and areas for improvement
• Develop and implement process improvement initiatives to streamline workflows and enhance productivity
• Monitor process performance metrics and KPIs to track the impact of changes and ensure continuous improvement
• Document updated processes.

Your personality:

• Proactive: You are a self-starter who takes initiative and is always looking for ways to drive positive change
• Solid communicator: You have strong verbal and written communication skills, allowing you to effectively convey complex ideas and recommendations to both technical and non-technical audiences
• Collaborative: You thrive in a team environment and excel at working with diverse stakeholders to achieve common goals
• Analytical: You possess strong analytical skills and enjoy digging into data to uncover insights and opportunities for improvement
• Detail-oriented: You have a keen eye for detail and take pride in delivering high-quality work that meets or exceeds expectations

Your experience and skills:

• >2 years prior work experience working in process improvement, business analysis
• Fluency in Lithuanian and English languages
• Awareness in process mapping and analysis techniques
• Excellent interpersonal skills and the ability to build relationships with stakeholders at all levels of the organization
• Knowledge of sales processes in shops, contact center, back office (advantage)
• Project management skills (advantage)
• Experience working in a large or international organization (advantage).

Telia is more than a workplace!

With us you will learn from skilled colleagues across international borders, joining a team that makes each other stronger and the world better by solving challenges. We are proud of our friendly atmosphere where people are excited about their work.  We thrive on our diversity and ambition to deliver great products and extraordinary experiences for our customers. In a world where choices are endless, if you want to make a real impact, this is a place where you belong.

Working in this position you will receive a monthly base salary 2500– 3500Eur gross plus yearly bonuses which are depending on your competencies and your and Telia results. Besides for each employee Telia has additional employee benefits package which includes:

• Health insurance and pension plan
• Various Telia and partners discounts and offers
• Additional vacation days
• Flexibility that enables work-life balance
• Chance to grow both personally and professionally with our internal programs
• Open, relaxed, and fun working environment
• +20 000 awesome colleagues across Nordic and Baltics.

What happens next?

If you fancy joining my team – do not hesitate to apply! If the job ad did not answer all your questions I am ready to do so - so feel free to get in contact Viktorija.Kulvinskiene@telia.lt

We look forward to receiving your application and to making sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis and this position might be filled before the application deadline. Application deadline is 2024-06-27. During the process, required background controls will be performed.

Welcome to Telia – Join us and make better happen!