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QDev Technologies, UAB
Senior Service Manager
QDev Technologies, UAB
QDev Technologies, UAB

Senior Service Manager

QDev Technologies, UAB

Project

This position plays a crucial role in optimizing the delivery and performance of digital services. You will spearhead the development and execution of operational strategies, championing reliability, scalability, and security to ensure exceptional customer experiences. Through data-driven insights, proactive problem-solving, and collaborative leadership, you'll drive continuous improvement of digital offerings.

Work

For this position, we seek a candidate with previous experience in IT Operations, Service Management, or a similar field. The ideal candidate will have a proven track record of optimizing service delivery, a passion for continuous improvement, and strong communication skills for interacting with both technical and non-technical stakeholders.

Main Responsibilities:
  • Create essential documents (Concept, Blueprint, Manual) to guide implementation and management.
  • Identify stakeholders and establish clear communication for optimal service delivery.
  • KPIs and reporting tools to monitor performance, identify trends, and support decision-making.
  • Establish SLAs/OLAs and manage partner contracts for alignment with service goals.
  • Proactively identify and implement enhancements to the service's delivery, features,     and efficiency.
  • Share your expertise to guide and develop less experienced service owners.

Requirements:
  • Bachelor's degree or equivalent work experience.
  • At least 3 years experience as a service/product owner, IT project manager, or similar.
  • Proven understanding of ITSM frameworks (ITIL, COBIT5, ISO standards).
  • Strong project management, communication, and flexibility skills.
  • A customer-focused mindset with excellent teamwork and assertiveness.
  • Demonstrated analytical skills and a structured, solution-oriented work style.
  • Experience in the collection and reporting of financial data
  • Very good communication and English skills written and spoken. 

Our Offer

  • Flexibility Flexible working hours, vacation schedule    
  • Online and offline training/workshops and other knowledge-sharing possibilities   
  • Additional health insurance, snacks and fun activities in the office       
  • Agile, friendly and international environment 
  • Gross salary in a range of 3500 - 4500 EUR (negotiable, based on competencies). 
  • Fixed-term contract with a possibility to extend it. 
Mėnesinis bruto atlyginimasBruto/mėn.  € 3500 - 4500

Vietovė

    Vilnius, Vilniaus apskritis, Lietuva
    Ukmergės g. 322-1, LT-12106 Vilnius
  • Nuotolinio darbo galimybė

Laikas

  • Visa darbo diena

Kalbos

  •  Anglų
Kontaktinis asmuo
Jurgita Novosiolova
+37064811568
In Qdev Technologies we are pursuing excellence of hardware/software interaction in a medical field and strongly believe, that the quality begins with a culture. Culture of trust and openness, of valuing little things done, acting with transparency and taking ownership of own decisions. We contribute to work environment where we all own our team achievements.

Įmonės tinklalapishttps://qdevtechnologies.com/

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