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We are looking for a senior IT business analyst who will work with M365 Copilot, a generative AI solution that helps users increase their general productivity write code, documents, presentations and more. You will be responsible for analyzing the system capabilities from M365 and how they meet the business requirements of our organization. You will also collaborate with service owners, architects, vendors and stakeholders to ensure the optimal integration and adoption of M365 Copilot and other related services.
You will be part of the Collaboration and Productivity Technology team, which delivers common technologies used by more than 22,000 employees in Danske Bank. We focus on delivering the best user experience for our employees while at the same time bringing our technology stack into the future. Our solutions are undergoing significant changes to align with Danske Bank tech strategy and we continue to explore new technologies such as generative AI.
Your workplace will be in Vilnius, Lithuania and you will report to the Head of Collaboration and Productivity Technology. 5 people in the team located in Vilnius (except for the immediate manager based in DK), 28 overall in Collaboration & Productivity based in Lithuania, Denmark and India.
You will:
- Analyze and document the business processes, needs and system requirements for M365 Copilot and other related services
- Translate the requirements into functional specifications and user stories and facilitate communication between stakeholders and the technical team
- Conduct feasibility studies and impact assessments of M365 Copilot and other related services
- Work with service owners, architects, vendors and stakeholders to design, develop, test and implement M365 Copilot and other related services
- Provide guidance and support to end-users and service owners on M365 Copilot and other related services
- Monitor and evaluate the performance and user satisfaction of M365 Copilot and other related services
- Identify and recommend improvements and enhancements for M365 Copilot and other related services
About you:
- 5+ years of experience in IT business/system analysis, bachelors degree in IT, business or related field (would be considered as a beneficial asset)
- High-level understanding of digital workplace technologies and trends, as well as solid understanding of generative AI
- Familiar with tools like Jira / Confluence or similar
- Understanding and experience with IT service management framework ITIL or similar frameworks
- Familiar with UML and BPMN diagrams
- First-hand experience with M365 Copilot and other M365 applications and platforms like SharePoint
- Upper-Intermediate English skills, both written and spoken
- Solid communication and stakeholder management skills
We offer
Monthly salary range from 3440 EUR to 5160 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Additional health insurance package
- 100+ partners' offers & discounts
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Kalbos
- Anglų
- Lietuvių
Senior IT Business Analyst for GenAI in Digital Workplace
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.