Operations Officer in Enquiries team
Danske Bank Lithuania
Operations Officer in Enquiries team
Danske Bank Lithuania
Operations Officer in Enquiries team
Danske Bank Lithuania

Operations Officer in Enquiries team

Danske Bank Lithuania


In our department we handle many different processes, varying in nature and complexity. You will be part of a team that consists of 14 members. A large part of the daily tasks is related to providing customer information to authority institutions, investigating payer information, acting upon requests to handle error transfers for Danish, Swedish and Finnish markets.

Together we strive for better results and create an excellent customer experience. If you are ready to learn, our team is the perfect place to grow!

Curiosity. Problem-solving ability. Drive for action. Attention to detail. Does this sound like you? Then join us as an Operations Officer and start your career at Danske Bank!

Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office.).

*Depending on your experience and knowledge, we may offer you different seniority in the role.

You will:

  • Provide customer information to authorities
  • Act upon requests to provide payer information
  • Handle requests to investigate incorrect transfers
  • Ensure the quality of services provided to our clients
  • Resolve unusual situations related to payments
  • Collaborate with your colleagues in Lithuania and the Nordic countries
  • Participate in process improvement initiatives
  • Manage workflows while meeting established deadlines

About you:

  • Experience in operations or administrative roles (preferred but not essential)
  • Excellent teamwork and collaboration abilities
  • High level of responsibility and commitment
  • Attention to details
  • Intermediate English skills

We offer

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

  • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
  • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
  • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
  • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
  • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
  • Additional days of vacation
  • Additional health insurance package
  • Third pillar pension fund
  • Kids playroom
Mėnesinis bruto atlyginimasBruto/mėn.  € 1400 - 2100


    Vilnius, Vilniaus apskritis, Lietuva


  • Visa darbo diena


  •  Anglų
  •  Lietuvių
Kontaktinis asmuo
Operations Officer in Enquiries team
In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group.

Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.

Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.

We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.

We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.

Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.

Įmonės tinklalapishttps://job.danskebank.lt/

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