- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Job description
The purpose of this position is:
- To provide world-class customer service support to internal and external customers;
- To work closely with the Hollister SSC Lithuania Team, local BU teams, and our End Customer to solve all aspects of various Business transactions.
- To promote Hollister Products and Services.
Responsibilities:
- Make Outbound Follow-up calls to Hollister Business units to discuss Hollister SSC Lithuania Service Quality
- Take incoming calls from customers regarding entities, transactions and services Hollister SSC Lithuania scope (further – SSC Clients). Address customer concerns/questions regarding SSC Clients' services and follow up as needed. Call documentation & monitoring – maintain up-to-date records of calls and status, and input end-user/client information /attributes into CRM system/database
- Where possible, support Local Business Unit Teams
- Maintain up-to-date SSC Client Services and overall Hollister product knowledge
- Develop key relationships with all Hollister customers to ensure effective communication of information
Requirements
- Work experience in Customer Service
- French language skills C1
- Good English language skills
- Microsoft Office
- Microsoft Outlook
Company offers
- Learning and development-oriented culture
- Annual bonus based on personal performance
- Additional bonus based on company performance
- A benefits package, including health insurance, to support your well-being
- Flexible working hours
- Fresh and healthy breakfast and lunch at our site's restaurant, available at an exclusive company price
- Team-building, summer festivals, and special events
- Associate well-being program – free professional consultations with psychology, law, and finance specialists
- Free charging stations for electric cars
- 24/7 accident insurance.
Vietovė
- Kaunas, Kauno apskritis, Lietuva
Laikas
- Visa darbo diena
Renata Masionytė
+37061196761
Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.
Our client – Hollister Lietuva is a part of Hollister Incorporated that is an independent, employee-owned company that develops, manufactures, and markets healthcare products and services worldwide. They offer advanced medical products for Ostomy Care, which includes strong global brands – Hollister Ostomy and Dansac Ostomy; Continence Care; Critical Care; and Wound Care. They also provide innovative healthcare programs and services, as well as educational materials for patients and healthcare professionals. Hollister has been serving healthcare professionals and patients for 100 years making a difference in the journey of life for people throughout the global community.
The company is currently establishing a new Center of Excellence based in their facilities in Kaunas, Lithuania and assembling a team of accounting professionals.