Technical support specialist

Emplonet, UAB

Skelbimas
Atlygis/Miestas
Apie įmonę

Job description

PAYSTRAX is an innovative, fast-growing, and profitable financial technology company which provides European merchants with state-of-the-art solutions for all their card payment processing needs. No matter how or where merchants sell goods or services, PAYSTRAX helps to settle the payments as quickly, securely and cost-efficiently as possible. PAYSTRAX is a licensed Payment Institution as well as a principal member of both Visa and Mastercard. As the Company is expanding here in Lithuania and looking for a technical support specialist, we are looking forward to finding out whether it is YOU, who will join our ambitious team in Klaipėda or Vilnius, Lithuania.

Roles and main tasks:

Provide technical support to customers and internal teams by troubleshooting and resolving complex technical issues (you will be working with ticketing system and solve issues via emails).
Read and analyze system logs to diagnose and resolve software and integration issues.
Understand and troubleshoot various communication protocols, including but not limited to HTTP, FTP, TCP/IP, JSON, and ISO8583.
Read and understand technical manuals and documentation to effectively resolve issues and provide guidance.
Use tools for API testing such as Postman and cURL to diagnose and resolve API-related issues.
Use SQL to analyze data and identify patterns for troubleshooting and resolution.
Collaborate with engineering and development teams to address and resolve technical problems.
Create and maintain detailed documentation of support issues, resolutions, and processes.
Assist in the development and implementation of support processes and procedures.
Provide training and guidance to junior support staff and customers as needed.
Stay updated on the latest industry trends and technologies to provide the best possible support.

Requirements

Bachelors degree in computer science, Information Technology, or a related field.
Proficiency in English language.
Proven experience in a technical support role, preferably in a software or technology company would be an advantage.
Strong understanding of system logs and the ability to read and interpret them effectively.
In-depth knowledge of various communication protocols such as HTTP, FTP, TCP/IP, JSON, and ISO8583.
Ability to read and understand technical manuals and documentation.
Proficiency in using API testing tools such as Postman and cURL.
Strong SQL skills for analysing data and identifying patterns.
Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

Nice to have

Experience with network troubleshooting and diagnostics.
Familiarity with scripting languages (e.g., Python, Bash) is an advantage.
Experience with cloud platforms and services (e.g., AWS, Azure) is a plus.

Company offers

A unique fintech environment where you are truly appreciated, rewarded and recognized for your contributions.
Wide opportunities for professional growth while working in a dynamic surrounding together with high-level financial professionals.
Hybrid work-model.
Private health insurance and other benefits in constructive and ambitious working environment.

Mėnesinis bruto atlyginimasBruto/mėn. € 2630 - 3305

Vietovė

Lietuva

Laikas

Visa darbo diena

Kalbos

Anglų

Kontaktinis asmuo
Dovilė Toleikytė
+370 645 98016

Emplonet - is a partner for you. We provide the highest quality personnel search and selection services that help build long-term relationships that foster business growth and the development of professionals in a variety of fields.

Emplonet client - PAYSTRAX is an innovative, fast growing and profitable financial technology company in payment card acquiring that provides European merchants with state-of-the-art solutions for their payment card transaction needs. PAYSTRAX is a licensed Payment Institution as well as a principal member of both Visa and Mastercard.

Įmonės tinklalapis: http://www.emplonet.lt