Operation Officer in Customer Care Delivery DK team

Danske Bank Lithuania

Skelbimas
Atlygis/Miestas
Apie įmonę

Area

Do you know what happens when a big company becomes a customer of the bank? Do you know how e-banking works from the companys perspective? Join us and find these answers and more!

You will have an exciting opportunity to be part of a team that provides services in Everyday Banking Corporate, such as account opening/closure procedures, implementing orders for various banking products, and ensuring smooth online banking specifically, District features set-up for the Danish market.

We are looking for a colleague who would be focused on efficiency and team goals, seeks to provide high-quality services to our corporate customers, and is engaged in Lean culture.

You will:

Ensure the delivery of Everyday Banking Corporate day-to-day services to Danish business and VIP customers
Solve issues and daily ad-hoc requests to ensure the best possible customer experience
Maintain close collaboration with Danish advisers teams and stakeholders to optimize solutions for our customers
Ensure the best quality of processes and constantly look for solutions to improve or automate them (automation, Lean, etc.)
Participate in various initiatives and projects

About you:

Experience in an operational or administrative role (would be a beneficial aspect)
Critical mindset and detail orientation
Focus on high quality and accuracy
High collaboration and communication skills
Proactive learner and process challenger
Upper-intermediate English language skills

We offer

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Canteen services and free fruits
Health insurance from the first day of employment
Third pillar pension fund
Free parking & charging ports - cars, bicycles, e-scooters

Mėnesinis bruto atlyginimasBruto/mėn. € 1400 - 2100

Vietovė

Lietuva

Laikas

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Kalbos

Anglų
Lietuvių

Kontaktinis asmuo
Operation Officer in Customer Care Delivery DK team

In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group.

Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.

Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.

We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.

We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.

Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.