Senior Client Service Delivery Analyst

Nasdaq Vilnius Services, UAB

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Atlygis/Miestas
Apie įmonę

Nasdaq Vilnius is looking for new members to the Operations team. The main objective of our Operations team is to design assessments and questionnaires on our new Nasdaq Questionnaires platform while also providing day-to-day client support by understanding each clients individual needs and providing timely consultative service. The team works closely with all internal stakeholders to identify client opportunities and achieve client success.

What will you be doing?

Some of the main responsibilities will include:

Design questionnaires
Digital transcription, editing, and reporting of corporate governance assessments and questionnaires
Track client project tasks and interactions through a customer relationship management (CRM) system
Interact and assist clients through phone and email

Who are we looking for?

Bachelor's degree, relevant job experience will also be considered
At least 1 year of experience working with client communication or customer support
Proficient in a business English language setting, both written and verbal
Good interpersonal and collaboration skills
Proficiency in Microsoft Office (Word, PowerPoint, Excel, etc.)
Attention to detail and accuracy

It would also be excellent if you also bring:

Experience working in Salesforce or similar CRM tool
Experience using Project Management tools such as Monday.com
Experience within corporate governance
Language proficiency in additional European languages

What will it be like working here?

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.

What do we offer?

Monthly salary (before tax): from 2400 to 2600 EUR, depending on your level of experience. We are open to discussing a different salary based on your skills and proficiencies.

We recognize that our employees work tremendously hard; in exchange, we compensate well, offering, bonuses and equity grants and comprehensive health and wellness programs. We also provide our employees with the resources and opportunities they need to chart a career of achievement, growth and endless possibilities. Our benefits include:

Annual Monetary Bonus
Employee Stock Purchase Program Nasdaq stocks with a discount
Additional paid leave days after 2 years of working at Nasdaq
Wide selection of online learning resources: Udemy, O'Reilly, etc.
Flexible Health Insurance program from the first day
III pillar pension plan with additional contribution from Nasdaq
Flex day program (up to 6 days a year)

What happens now?

This is a full-time permanent position on-site in Vilnius. We advocate flexible ways of working and have a hybrid remote/in-office setting with a minimum 2 days per week in the office.

Please note that applicants must have a valid EU work permit.

If you think you would thrive in this role, then we would love to hear from you! Please submit your application in English as soon as possible. Last application date: October 11.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Mėnesinis bruto atlyginimasBruto/mėn. € 2400 - 2600

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Kontaktinis asmuo
Gintarė Butvilauskaitė

Over the past decade, Nasdaq has transformed its business from a U.S. based equities exchange to a diversified global FinTech company.

At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them.

In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them.

Sixteen years later on the other side of the Atlantic, OMX became the worlds first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets.

That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, were the leading technology and information services provider to the capital markets. And our Global Trading and Market Services business have become a significant part of our client offerings.

All this can be traced to Nasdaqs focus on synchronizing and optimizing market movement an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that were the single largest liquidity pool for U.S. equities (in volume traded). Were also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 home to many of the worlds most heralded securities.

Įmonės tinklalapis: http://business.nasdaq.com