Inside Operations Representative, German Speaker

DexCom Lithuania, UAB

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Inside Operations Representative, German Speaker

About Dexcom:

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the companys inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific.

Summary:

As an Inside Operations Representative, you will play a pivotal role in the effective management of diverse administrative back-office responsibilities encompassing the end-to-end prescription-to-cash process for our products within the German market. This position is committed to ensuring accurate and timely generation of cost estimates and offers for state health insurance entities, as well as overseeing additional administrative tasks that contribute to the smooth reception of our products by patients. The Inside Operations Representative will work in close collaboration with interdisciplinary teams, thereby ensuring the smooth execution of administrative back-office procedures and playing a significant role in advancing the company's operational goals within the German market.

About the Role:

Arrange cost estimations and offers based on prescription information, process orders and cancellations following company policies and procedures.
Generate needed opportunities and trigger automatic order creation together with processing direct and returned orders.
Arrange training through webinars, doctors, or freelancers for new or transitioning patients.
Facilitate communication between internal departments.
Contact interested parties via email and/or phone to address case-specific issues.
Send needed products to sales representatives and medical facilities based on demands and regulations.
Accurately update and maintain customer records, transactions, and interactions in relevant systems by ensuring data integrity by identifying and rectifying inconsistencies or errors.
Generate and maintain a procedural knowledge base and compile data or insights for management review to identify areas for improvement.
Training staff members on operational processes and tools.
Support for existing as well as new projects and business initiatives.
Undertake any other duties or responsibilities as assigned by the management to support the overall objectives of the team and the company.

About You:

Strong organizational skills.
Exceptional attention to detail and accuracy.
At least B2 level of English and German language skills.
Strong verbal and written communication skills.
Strong ability to collaborate and drive results.
Adaptability to changing priorities and tasks.
Problem-solving skills by working independently and in collaboration with other teams.
Ability to interpret reports, read and follow through documentation such as procedure manuals and operating instructions.
Proficiency in using Microsoft Office Suite and at least basic knowledge of CRM systems like Salesforce.
Knowledge of collaboration tools such as the Atlassian suite is a strong plus.
Proven experience in customer support operations or a related field is highly desired.

We offer:

Opportunity to work in a global, innovative, fast-growing company.
We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
5 additional vacation days.
Health, Life and Accident insurance.
Health and Wellness programs.
Private Pension plan.
Access to the best-in-class training and development programmes.
Team buildings and events.
Competitive salary and additional bonuses.

Sounds like you? Apply!

Monthly base salary for this position is from €1,643.33 to €1,933.33 gross. Final offer will depend on your qualifications, competencies, and professional experience

Mėnesinis bruto atlyginimasBruto/mėn. € 1643 - 1933

Papildoma informacija: Final offer will depend on your qualifications, competencies, and professional experience.

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Gintarė Narmontaitė-Kahraman

Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific.

Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the companys patient support, customer advocacy, finance and accounting operations in Europe.