Junior IT Service Manager (German speaking)

Worldline Lietuva, UAB

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Junior IT Service Manager

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses the persistent challenges of the payment world. Weve established ourselves as a leading payment solutions service provider in the region. If you are seeking for a career chance in IT and you speak German, then welcoming you to join our team in Vilnius, Lithuania as a Junior IT Service Manager!

Day-to-Day Responsibilities

Support in our ITIL Service Desk
Process tickets according to the ITIL standard for incident, problem, and change management
Make sure that all the necessary information is included in the ticket in a comprehensive manner
Help our colleagues fill out the tickets correctly and answer questions about the process
Assure quality and correct processing of incidents and problems
Process tickets in the area of IT service continuity management

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show whats next people with passion, can-do attitude and a hunger to learn and grow. In practice, this means:

We are looking for colleagues who pay attention to detail and can see connections between tickets and events
You have a general understanding of processes and procedures
Experience in the ITIL process framework, such as an ITIL Foundation is an advantage
You enjoy working independently and remotely, but your team is always available to answer your questions.
Good German skills, spoken and written

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
Health insurance
Corporate team building events (Christmas and New Year Breakfast, etc.)
Allowance in case of marriage, the birth of a child, the funeral of relatives
Seniority gift (age jubilee)
Free parking in the city center
Company bonus (applied by Worldline policy)

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Mėnesinis bruto atlyginimasBruto/mėn. € 3258 - 3484

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Kontaktinis asmuo
Laura Vänskä
+358504671493

Worldline is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors.

Powered by over 18,000 employees in more than 40 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are.

Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment.