352
Wix.com, UAB
Email Support Specialist
Wix.com, UAB
Wix.com, UAB

Email Support Specialist

Wix.com, UAB

About the team

The Wix Emails team is at the forefront of crafting powerful, reliable and scalable email solutions. We take full ownership of building and maintaining the email sending infrastructure that supports millions of Wix users. Our team is also responsible for developing an intuitive email composing product and providing robust analytics to optimize email performance. Our mission is to empower Wix users with advanced automated and manual email marketing strategies, enabling them to effectively engage with their audiences. In addition to serving our users, we also support the internal email needs of the company.

Job Description:

  • Create best practices for sending emails, including abuse detection and prevention emails
  • Monitor the deliverability, metrics and effectiveness of emails
  • Provide insights and recommendations on product changes and improvements to increase email delivery rates
  • Identify abusive activities, and define and configure abuse detection systems and other abuse prevention activities
  • Act as a consultant to internal stakeholders and Wix users on email best practices
  • Handle mitigation requests with ISPs and blacklists
  • Own the communication with 3rd-party partners regarding email sending and delivery services
  • Work closely with customer success and development teams

Qualifications:

  • 2+ years of experience in the IT industry in a trust and safety, support or quality assurance role
  • Excellent written and verbal communication skills in English
  • Experience in client-facing consulting, and working with cross-functional teams
  • Self-driven and able to take initiative without explicit instruction
  • Good time management skills and attention to details 
  • Understanding of the intricacies of email technology, including sending strategies, authentication, reputation, data hygiene, privacy, permissions, anti-spam policies and more an advantage

We Offer:

  • Equity (RSUs) and discount stock purchasing plans (ESPP)
  • Health and personal accident insurance
  • Daily lunch and snacks at the office
  • Commuting allowance
  • Discounted phone operator services and compensation for a new phone
  • Free exercise classes and wellness activities
  • Online courses and professional development
  • Fun activities and team events
 
Salary range is 2500 - 4000 Eur GROSS / month (Total package, including equity)

About Wix:

Wix makes it possible for anyone to succeed online. 
Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide. 
At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things. 
Although we're already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.
 
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
Mėnesinis bruto atlyginimasBruto/mėn.  € 2500 - 4000

Papildoma informacija: (Total package, including Equity)

Vietovė

    Vilnius, Vilniaus apskritis, Lietuva

Laikas

  • Visa darbo diena

Kalbos

  •  Anglų
Kontaktinis asmuo
Milda Bučiūnaitė
Wix.com yra pirmaujanti debesų kompiuterija paremta internetinių portalų kūrimo platforma, turinti daugiau nei 220 milijonų registruotų vartotojų visame pasaulyje. Kompanija buvo įkurta tikint, kad internetas privalo būti prieinamas visiems, norintiems kurti, plėtoti ar kitaip prisidėti prie bendro projekto. Suteikdama galimybę užsisakyti nemokamą ir mokamą vartotojo profilio prenumeratą, Wix milijonams įmonių, organizacijų, specialistų ir pavienių asmenų palengvina verslo ar prekių ženklų informacijos sklaidą internete. 

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