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BIGBANK AS filialas
Quality and Control Specialist
BIGBANK AS filialas
BIGBANK AS filialas

Quality and Control Specialist

BIGBANK AS filialas

What you will be doing

  • You will work closely with other departments (like sales, marketing, and product teams) to ensure that the Customer Experience goals are being met across all customer interactions.
  • You will administrate customers complaints and assist front-line employees in resolving them.
  • You will regularly conduct internal controls and based on findings will make recommendations to responsible stakeholders for adjusting customer service processes.
  • You will be the contact person regarding fraud monitoring rules for CRM employees.

What we expect from you

  • You have at least 2 years of experience in customer service (preferably in finance sector).
  • Customer feedback and/or fraud prevention related experience would be an advantage
  • You have knowledge of service quality management and focus on customer satisfaction and excellent customer experience.
  • You have good analytical, data collection and fact based decision making skills.
  • You have excellent Lithuanian and good level English skills (both verbal and written).
  • You have ability to manage multiple projects simultaneously.
  • You have ability to organize work independently and focus on priorities.

What we are offering

  • Fixed remuneration of 2500-3000 EUR (brutto), based on your competencies, skills and experience.
  • Professional and personal development opportunities in a fast-growing international company.
  • Health and well-being oriented benefits.
  • Hybrid work opportunity.
  • Really high team spirit in 2023 employees rated it 4.4 out of 5!
  • Working in an international team with great people to collaborate with check out #lifeatbigbank and #bigbankwow at Instagram.
  • Additional benefits according to Bigbank Remuneration system's principals.
Mėnesinis bruto atlyginimasBruto/mėn.  € 2500 - 3000

Vietovė

    Vilnius, Vilniaus apskritis, Lietuva
    Jogailos g. 4

Laikas

  • Visa darbo diena

Kalbos

  •  Anglų
  •  Lietuvių
Kontaktinis asmuo
Elena Dilijonaite
Daugiau kaip 30 metų veikiantis bankas Bigbank yra Estijos kapitalo valdomas komercinis bankas, veikiantis 9 šalyse, turintis 151 tūkst. aktyvių klientų ir daugiau nei 500 darbuotojų. Bankas Lietuvoje teikia būsto, verslo, vartojimo paskolų, indėlių ir kitas paslaugas fiziniams bei juridiniams asmenims.

Įmonės tinklalapishttp://www.bigbank.lt

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