Client Support Manager

Peerberry

Skelbimas
Atlygis/Miestas
Apie įmonę

Client Support Manager

Job description:

Communicate and provide outstanding client support via email and chat. From time to time you may receive a phone call, but most of the communication with clients goes through emails and chats
Build and develop client relationships that will turn them into advocates
Troubleshoot software-related issues and provide feedback to our developers
Comply with process guidelines and regulations defined internally and by external regulators
Actively and constantly collect feedback from clients and share with the relevant teams
Contribute to process improvement ideas
Support new peers
Establish and maintain good relationships with other teams
Maintain a collaborative and productive working environment with your colleagues
Contribute to other projects related to customers growth and wellbeing
Other ad hoc tasks

Requirements:

Strong communication and people skills: empathy, patience, respect and a real interest to support people
Fluency in English language (other languages are considered as an advantage)
Stress resistance, ability to handle challenging situations with the clients
Enthusiasm and curiosity, teamwork
Ability to navigate in dynamic environment and keep your knowledge up to date
Experience in Customer Support is considered as an advantage

Company offers:

Competitive salary based on the experience (range is from 1800 to 2500 eur before taxes)
An interesting, perspective, and responsible job in a well-established and reputable FinTech company
Friendly team and positive working environment
Career and self - development opportunities
Pet friendly office
Exceptional benefits package:
Private health insurance with an option to select the plan that suits you the best (after probation period)
6 eur lunch budget in the nearby restaurant
Bonuses based on the results
Partially funding your gym or other wellbeing club membership
Learning and self - development budget
Tools to do your job efficiently
Flexibility to mix being in the office with working remotely from your home

Feel free to send your CV to inga@peerberry.com.

We guarantee confidentiality. Find our Privacy Policy at https://peerberry.com/privacy-policy/.

We will contact only selected candidates.

Mėnesinis bruto atlyginimasBruto/mėn. € 1800 - 2500

Papildoma informacija: - Bonuses based on the results (first consideration is after 6 months of the employment) - 6 eur lunch budget in the nearby restaurant - Partially funding your gym or other wellbeing club membership - Learning and self - development budget

Vietovė

Lietuva

Laikas

Visa darbo diena

Kalbos

Anglų
Lietuvių

Kontaktinis asmuo
Inga Aukselytė

PeerBerry (www.peerberry.com) is one of Europe's leading alternative investment marketplaces for loans. Our strong focus on investors' expectations, high-level risk management and responsibility, and innovativeness result in our steady yearly growth. Today, almost 100,000 platform users recognize us as one of the most stable and trustworthy platforms in the European market.

PeerBerry team unites passionate professionals who are highly dedicated to working. Our company is based on a modern business model that provides an opportunity to invest in loans issued by financial institutions and to earn a guaranteed return on investment. If you are fascinated by technologies and innovations in the financial sector, you are enthusiastic and ready to take on new challenges in a solid FinTech company, and we invite you to join our team.

We are currently looking for a Client Support Manager in Vilnius.

Įmonės tinklalapis: https://peerberry.com/