German-Speaking Administrative Support Representative

DexCom Lithuania, UAB

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German-Speaking Administrative Support Representative

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the Team:

Welcome to Dexcom Lithuania, the heart of Dexcoms operations in Europe and home to our Global Business Services (GBS) Center. From our modern, spacious office in central Vilnius, opened in 2020, we support patients across Europe, the Middle East, and Africa, including their families, medical professionals, and health insurance partners. With a team of over 400 employees representing more than 45 nationalities, we are the largest Dexcom affiliate in Europe and continue to grow.

At Dexcom Lithuania, we are continuously elevating our operations, using new technology and fostering innovation across departments and borders, collaborating with colleagues in more than 20 countries to drive Dexcoms strategic growth. Join us in our mission to empower individuals to take control of their health as part of a dynamic, innovative MedTech company.

As a German-Speaking Administrative Support Representative at Dexcom, you will play a key role in accurately creating and maintaining Customer Master Data records in our CRM system, ensuring all information is up-to-date and compliant with internal standards and external regulations. After your onboarding and training, you will be responsible for thoroughly handling and managing diverse customer-related documentation, including doctor prescriptions, product training confirmations, and other relevant documents. You will ensure all documentation is processed and maintained with precision and compliance to company standards.

Where you come in:

You will be responsible for various administrative tasks, including estimating product supply costs for health insurance companies based on patient prescriptions
You will coordinate the onboarding process for new patients according to medical authority guidelines and company standards, ensuring a personalized approach
You will communicate with health insurance companies, physicians, and patients via phone and email to troubleshoot and resolve issues related to prescriptions, reimbursements, and onboarding. You will also document all communications in the company's internal systems
We are great teammates and collaboration is key: at Dexcom, we support other teams based on workload and resources, so your tasks and responsibilities might vary occasionally. Dont worry, well provide all the training you need!

What makes you successful:

You are business fluent in German (B2 level minimum). You have a good working knowledge in English, so that you can participate in meetings and trainings. Lithuanian language skills are not required for our role.
You have strong verbal and written communication skills.
You have strong organizational skills and attention to detail and analytical mind set.
You have a strong ability to collaborate and get results.
You have strong problem-solving skills by working independently and in collaboration with other teams.
You have good working knowledge of Microsoft Word, Excel, Outlook and Teams.
You are able to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.
If you have a previous experience in a customer service center environment role it is a plus.

What you'll get:

Comprehensive onboarding and training on the job.
Additional compensation for German language skills.
Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
5 additional vacation days, with potential for more for parents, students, and other cases with approval.
Opportunity to work from other countries for up to 30 days per year.
Health Insurance including reduced premiums available for dependants.
LIfe and Accident insurance coverage.
3rd Pillar Private Pension plan.
Health and Wellness programs, including access to online coaching and therapy sessions.
Fertility, Family forming, Menopause and Mens health support services.
Regular team-building events that foster collaboration and connection.
Best-in-class training and career development programsExclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
Access to a fitness tracking app with rewards for staying active.
Free parking space at the city center office location.

Travel Required:

0-5 %

Experience and Education Requirements:

Typically requires a minimum of 0-4 years of related experience and a High School diploma/certificate or equivalent.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €1,643.33 to €2,030.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.

Mėnesinis bruto atlyginimasBruto/mėn. € 1643 - 2030

Papildoma informacija: Final offer will depend on your qualifications, competencies, and professional experience.

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Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific.

Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the companys patient support, customer advocacy, finance and accounting operations in Europe.