- Apie įmonę
Automation Controller - Evening Shift– Vilnius, Lithuania
Does supervising a growing team of virtual workers that support critical business functions sound exciting to you? Do you like to excel at resolving technical issues to ensure smooth operations and exceptional results? Do you want to shape the way a global leader is going to work? Join us – a global Automation Center of Excellence with an ambitious mission and plans to expand!
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
Better requires process, discipline, and simplification
As Automation Controller, you are going to monitor and administrate the RPA production environment to ensure automated processes meet service level agreements and performance targets. You will configure and maintain virtual machines according to the requirements of automated processes and set up their execution based on operational needs. Leveraging your technical knowledge and problem-solving skills, you will intervene in the case of incidents and process errors, resolve their root cause and provide recommendations on identified problems. Your insights are also going to be crucial feedback to the automation development squads, supporting their efforts to continuously improve existing processes.
For this role, you will need experience in technical support, IT operations or a comparable role and an educational background in a relevant technical field. You possess strong analytical and strategic thinking and excellent problem-solving skills. You are a team player who focuses on the results to contribute to the team's goals. Ideally, you will, besides knowledge in ITSM practices and tools, also have some basic awareness of RPA software like Blue Prism, UiPath or Automation Anywhere. You will also be able to work some weekends and public holidays.
Join us, and let's move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
Annual base salary gross: 15,510 - 27,386 Eur
The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies. The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!