Product Owner/Assistant Product Manager – Digital Product

Product Owner/Assistant Product Manager – Digital Product – Vilnius, Lithuania

Are you ready to join an advanced agile team in a global company and to participate in developing new products and features, while solving customer problems and making a real impact? Want to join an organization looking to disrupt the financial services industry? Join Western Union as a Product Owner/Assistant Product Manager in the Digital Product department.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process, discipline, and simplification

As a Product Owner/ Assistant Product Manager, you will contribute to developing digital consumer money transfer services offered through WU.com and Mobile apps. You will manage products and features through their full lifecycle from inception to delivery. You will also rely on data analytics to deliver the best customer experience and highest value to our customers.

Your main objectives will be to:

• Work closely with Western Union partners, regional business, marketing, operations, customer support teams to understand customer expectations and to design solutions to exceed them.

• Evaluate product ideas that are focused on acquiring new customers, retaining the existing customers, building brand loyalty, and providing customer self-service tools.

• Act as a product owner within your focus area: author user stories, flows, acceptance criteria, prioritize your backlog, and work closely with the engineering team to deliver value each sprint.

• Use data to understand customer needs and behaviors; transform that knowledge into product enhancements and new features.

• Measure product metrics using analytics tools; improve your metrics through features optimization and A/B testing.

• Provide your ideas and recommendations for improving our digital products and customer experience.

• Collaborate with UI/UX design teams to ensure our digital products have the most engaging user experience.

• Contribute to the creation of roadmaps and product strategy.

• Ensure reporting to the key stakeholders and alignment with the product roadmap.

Here are some skills, attributes, and qualifications you will have:

• Product management experience, with 3 years of proven track record in consumer-facing digital products.

• Customer-focused mindset with willingness to innovate, in addition to strong analytical skills and creative problem-solving abilities.

• Bachelor's degree in computer science, engineering, science, business, or similar.

• Ability to break down requirements into epics, user stories, and user flows, refine and elaborate the user stories, as well as negotiate on scope and complexity.

•  Data-driven: experience with web/mobile analytics tools, A/B testing, data analysis.

•  Exceptional written and verbal communication skills in English; additional languages would be an advantage.

• Subject matter knowledge or experience in any of the areas of payments, compliance, web or mobile development, API integrations, information security, UI/UX would be an advantage.

• Experience or qualifications in agile methodologies would be a plus.

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

Annual base salary gross: 24,093 – 47,007 EUR

The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies.  The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!

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