Specialist, Global Fraud Claims

Specialist, Global Fraud Claims – Vilnius, Lithuania

Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Specialist, Global Fraud Claims.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You'll be a part of Global Fraud Claims organization and be responsible for resolving fraud claims reported by Western Union customers. Your daily tasks will include data analysis and procedure-based decision making. The primary role will require managing written communication with customers or internal partners, and up to 10% of workload may need an outbound call to the customer. We'll look to you to ensure that excellent quality service is always delivered. Your role will be vital in ensuring that our processes and procedures are following the Western Union compliance policy.

Here are some skills, attributes and qualifications you will have:

• Attentiveness to details

• Ability to follow complex procedures

• Analytical mindset

• Strong English language skills, both verbal and written

• Flexibility

• Ability to manage outbound calls in a timely manner

• Customer service experience is a plus

Join us, and let's move money for better

It's an exciting time at Western Union. We're growing as a business and we're shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. We're unleashing our potential. If you're ready to do the same, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

Annual base salary gross: 10,891.00 – 18,670.00 EUR Annual

The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies.  The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!

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