- Apie įmonę
Senior Coordinator, Product Operations (Maternity Cover) – Vilnius, Lithuania
Are you a reliable team player with a good eye for details? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Senior Coordinator, Product Operations.
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
Better starts and ends with the customer
As a Senior Coordinator in the Customer Support team, you will be processing settlements and refunds, making sure that data for each case is entered accurately in our systems. You will also be responsible for maintaining valid supporting documents for all transactions. You will be expected to work on investigating issues, providing research, root cause analysis, and, ultimately, recommendations and resolutions. Communicating the outcome of your activities to our business partners and consumers around the world will be your daily duty.
Here are some skills, attributes, and qualifications you will have:
A good analytical and problem-solving mindset, with keen attention to details
Fluency in English
A positive attitude about working in a fast-paced, highly structured environment where meeting deadlines is essential
Preferably, have 1+ years' experience of working with documentation review, validation
Join us, and let's move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
Annual base salary gross: 10,891 – 18,671 EUR
The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies. The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!