- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Requirements for candidates
As the largest US direct marketer of international travel, adventure, and discovery for North Americans aged 50-plus, we have successful tours in the Baltics and Eastern Europe. To support these tours we are looking for:
Tour Guide Manager with experience in Performance Management/Coaching and Team development
Fluent English
Based in Lithuania / Latvia / Estonia
The successful candidate will be responsible for an international team of Tour Guides leading Senior Americans on our Land tours in the Baltics and Eastern Europe.
WHO WE ARE LOOKING FOR
• A strong and engaging leader who is flexible, creative, independent, and highly organized
• Previous experience in training, coaching, and/or managing people (Travel sector is an advantage)
• Excellent verbal and written command of the English language
• Proven ability to motivate people while building relationships based on trust, accountability, and mutual respect
• General administrative skills including working knowledge with databases and Microsoft Office
• A self-starter who is able to prioritize projects based on the needs of the business
• Demonstrated success in making tough decisions and taking risks
• Ability to travel up to 50% of the time and willingness to invest in longer work hours
• Dependability, candor, strong work ethic, time management are all pre-requisites
RESPONSIBILITIES INCLUDE
• Hire and train Tour Guides based on their culture fit with our Company Values (skills and experience are second):
• Develop hiring and training plans to staff all departures with high performing Tour Guides
• Lead Tour Guide meetings and training in an office environment and on the road trip simulations
• Develop individual training plans for newly hired Tour Guides
• Drive achievement of Regional Excellence Goals through:
• Live coaching of Tour Guides over the phone, via Skype, and in person
• Ride along with Tour Guides while on tour to support performance
• Assigning Tour Guides based on past performance and company needs
• Terminate low performers
• Interact regularly with travelers on site
• Offer 24/7 emergency support for all Tour Guides
• Manage all administrative duties while on the road and in office:
• Read all passenger quality reports and comments to develop coaching plans for Tour Guides
• Create and distribute Weekly Newsletter to Tour Guides
• Weekly reporting to Regional Leader and to Boston HQ
REQUIREMENTS
• 2+ years experience in hiring, training, coaching, and managing individual and team performances
• Proven ability to form a team, teach and coach
• Proven ability to motivate and manage performance to achieve quality results
• Able to prioritize key actions to achieve goals and is a self-starter
• Demonstrated success in making tough decisions and taking risks
• Ability to communicate 1x1 using a feedback model
• Comfortable being unpopular
• Ability to drive performances in a fast pace environment
• Confidence in Public Speaking and Presentation
• Proficient in Microsoft Word and Excel
• Traveling 50% of time
• Experience in Travel Business is preferred
Please forward your C.V. & salary requirements to Jenia Beralinova at
jberalinova@oattravel.com
By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in the recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: gdprinfo@oattravel.com
Vietovė
- Lietuva
- Nuotolinio darbo galimybė
work from home in Lithuania / Latvia / Estonia
Laikas
- Visa darbo diena
Įgūdžiai
Kalbos
- Anglų
Jenia Beralinova
89219060376
Grand Circle Corporation is a global enterprise—comprised of a family of travel companies—committed to changing people’s lives by offering high-impact experiences to our travelers and building local communities through philanthropy, social entrepreneurship, and volunteerism.
The original Grand Circle Travel was founded by retired high school principal Ethel Andrus in 1958, to serve members of her new association, the American Association of Retired Persons (AARP). Grand Circle eventually grew into the Grand Circle Corporation, which in 1993 acquired Overseas Adventure Travel (O.A.T.). O.A.T. had been founded 15 years earlier by another education professional, a teacher named Judi Wineland.
Since then, we’ve made it our mission to provide life-changing experiences around the world—primarily by connecting travelers with locals who live in the areas we explore.
Our Grand Circle family includes:
Overseas Adventure Travel (O.A.T.)—The Leader in Small Groups on the Road—and Seas—Less Traveled
Overseas Adventure Travel offers unique small group adventures worldwide by land and sea to Americans over 50. We explore on—and off—the beaten path with a local O.A.T. Trip Experience Leader, immersing ourselves in local cultures, sampling unique modes of transportation, and staying in authentic lodgings that reflect the essence of your destination. On our Small Group Adventures by Small Ship, you’ll travel aboard one of our 13- to 210-passenger privately-owned or chartered ships, accessing smaller ports that most other American companies miss to discover everyday life in your chosen destination—away from the tourist crowd.