Senior Specialist, Workforce (Maternity Cover)
Senior Specialist, Workforce (Maternity Cover)
Senior Specialist, Workforce (Maternity Cover)
Western Union Processing Lithuania, UAB
Senior Specialist, Workforce (Maternity Cover)
Senior Specialist, Workforce (Maternity Cover)

Senior Specialist, Workforce (Maternity Cover)Western Union Processing Lithuania, UAB

Senior Specialist, Workforce (Maternity Cover) – Vilnius, Lithuania

Do you enjoy planning for the future, ensuring that available resources are fit for purpose? Would you like to utilize your skills to help us optimize our workforce management function? Join Western Union as a Senior Specialist, Workforce.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process, discipline and simplification

You'll be part of the Global Work Force Management team that is responsible for workload forecasting, staffing capacity planning, scheduling, and real-time performance monitoring. You will also focus on delivering great customer experience and ensuring long-term company success in achieving organizational goals. You'll be responsible for real time monitoring to ensure that service levels are optimized, coordinating schedule changes, and providing staffing recommendations. You'll manage outages from escalation to resolution and process all service requests.

To be successful in this role, you must have strong analytical and communication skills, and be adept in using MS Office programs, especially MS Excel in particular. You must also be able to multitask with minimal supervision.

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

Annual base salary gross: 15,510 – 27,385 Euro

The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies.  The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!