Team Leader, Subpoena Fulfillment
Team Leader, Subpoena Fulfillment
Team Leader, Subpoena Fulfillment
Western Union Processing Lithuania, UAB
Team Leader, Subpoena Fulfillment
Team Leader, Subpoena Fulfillment

Team Leader, Subpoena FulfillmentWestern Union Processing Lithuania, UAB

Team Leader, Subpoena Fulfilment – Vilnius, Lithuania

Would you like to be a part of the General Counsel Office at the intersection of legal, regulatory, and business requirements? Do your talents lie with developing and motivating a team? Join Western Union as a Team Leader in our Subpoena Fulfilment team.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

You will operate within the Litigation department, which is part of the Legal and Enterprise Risk Group.  Every year, Western Union receives thousands of subpoenas and other compulsory requests (collectively, "subpoenas") for transaction data and other information.  Timely and accurate fulfilment of subpoenas is one of our many legal obligations.  

This position is responsible for supervising and managing a team of Subpoena Specialists who receive and fulfil subpoenas for the company. You will classify and distribute subpoenas to your team based on complexity and language skills.  The successful candidate will have to use the judgement of how to handle escalations and complaints as well as determine appropriate contacts for various issues reaching the email box. You also will assist the manager in implementing process changes, monthly reports, and ad hoc projects.

As a Team Leader, you will provide mentoring and coaching for direct reports, conducting regular structured one-on-one meetings with team members and weekly team meetings as well. Also, you will prepare and follow through on employees' career development plans and organize team events. You will approve monthly payroll and vacation requests. Resource planning will be part of your routine as well.

You will use your strong interpersonal skills to communicate across all management and organizational levels with Western Union, as well as with a variety of different law enforcement, regulatory, government, and private organizations. In this position, your daily language will be English, and an additional language will be a plus. You are very organized and can multitask and work with constantly changing priorities while meeting deadlines. You have the ability to establish and maintain effective working relationships and promote a positive company image. You are engaged in daily work and carry ownership of your work product. A high degree of professionalism and discretion when working with confidential and sensitive matters is required.


Previous people management experience (managing 7-10 employees) and knowledge of lean and agile working methodologies will make you a very competitive candidate. Applicants with solid job history and long-term career plans that can motivate and energize a team are highly desirable. We expect working knowledge of Microsoft Office Products and the ability to navigate a computerized data entry system. 

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

Annual base salary gross:  17, 766 – 31, 460 EUR

The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies.  The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!

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